Removing Jammed Originals From The Scanner - Epson ES-C380W User Manual

Solving Problems
❏ Clean the rollers inside the scanner.
"Cleaning Inside the Scanner" on page 174
❏ Check the number of sheets scanned by the pickup roller. If the number of scans exceeds the pickup roller's
service life (50,000 sheets), replace the roller assembly kit with a new one.
Even if the number of scans does not exceed the pickup roller's service life, we recommend replacing the roller
assembly kit with a new one if the surface of the roller is worn out.
"Replacing the Roller Assembly Kit" on page 182
Note:
You can check the number of scans by the pickup roller on the control panel or in the Epson Scan 2 Utility.
To check from the control panel, tap Scanner Maintenance > Roller Replacement on the Home screen, and then check the
number of scans displayed in Roller Replacement.
To check from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of
Scans in Roller Assembly Kit.
Related Information
"Scanning in Automatic Feeding Mode" on page 130
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"Cleaning Inside the Scanner" on page 174
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"Removing Jammed Originals from the Scanner" on page 210
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Removing Jammed Originals from the Scanner

If an original is jammed in the scanner, clear the jam according to the procedure for the scanner position.
Note:
❏ If you change the scanner position while scanning, the original will get jammed. Do not change the scanner position while
scanning.
❏ You cannot scan long paper (393.7 mm or more) from the control panel.
❏ Epson Smart Panel does not support scanning for long paper (393.7 mm (15.5 in.) or more).
Related Information
"Multiple Originals Are Fed (Double Feed)" on page 209
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"Paper Jams, Paper Feed Errors, and Document Protection Issues Occur Frequently" on page 216
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"Paper Protection Does not Work Correctly" on page 217
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For the Vertical Path Position
1. Remove all originals remaining in the input tray.
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Paper Feeding Problems
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Removing Jammed Originals from the Scanner
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