Cannot Start Scanning From Smart Device - Epson ES-C380W User Manual

Solving Problems
Cannot Scan Even Though a Connection has been Correctly Established
Required applications are not installed on your computer.
Solutions
Make sure the application Epson ScanSmart is installed.
If Epson ScanSmart is not installed, install it again.
"Installing Your Applications" on page 224
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If you are using any TWAIN-compliant programs, the correct scanner is not selected as the
source setting. (Windows)
Solutions
Make sure that you select the correct scanner from your programs list.
Network Scanning Settings are Disabled
Solutions
In Web Config, select the Scan tab > Network Scan, and then select Enable scanning in EPSON Scan.
AirPrint is disabled.
Solutions
Enable the AirPrint setting in Web Config.

Cannot Start Scanning from Smart Device

Make sure the smart device and the scanner are connected correctly.
The cause and solution to the problem differ depending on whether or not they are connected.
Checking the Connection Status (Smart Device)
You can use Epson Smart Panel to check the connection status for the smart device and the scanner.
1. Start Epson Smart Panel on your smart device.
2. Check whether or not the scanner name is displayed in Epson Smart Panel.
If the scanner name is displayed, a connection has been successfully established between the smart device and
the scanner.
If a message is displayed saying that the scanner is not selected, a connection has not been established between
the smart device and the scanner. Follow the instructions on the Epson Smart Panel to connect to the scanner.
If you cannot connect to the scanner over a network, check the Related Information.
Related Information
"Cannot connect to a Network" on page 205
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Problems Starting Scanning
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Cannot Start Scanning from Smart Device
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