Problems When Preparing Network Scanning; Hints To Solving Problems - Epson ES-C380W User Manual

Solving Problems

Problems when Preparing Network Scanning

Hints to Solving Problems

❏ Checking the error message
When trouble has occurred, first check whether there are any messages on the scanner's control panel or driver
screen. If you have the notification email set when the events occur, you can promptly learn the status.
❏ Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and ipconfig.
❏ Connection test
For checking the connection between the scanner to the mail server, perform the connection test from the
scanner. Also, check the connection from the client computer to the server to check the communication status.
❏ Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the scanner, and then setting up again.
Related Information
"Registering an Email Server" on page 146
&
"Checking Error Messages on the Control Panel" on page 196
&
"Receiving Email Notifications When Events Occur" on page 247
&
Cannot Access Web Config
The IP address is not assigned to the scanner.
Solutions
A valid IP address may not be assigned to the scanner. Configure the IP address using the scanner's
control panel. You can confirm the current setting information from the scanner's control panel.
"Assigning the IP Address" on page 238
&
Web browser does not support the Encryption Strength for SSL/TLS.
Solutions
SSL/TLS has the Encryption Strength. You can open Web Config by using a web browser that supports
bulk encryptions as indicated below. Check you are using the a supported browser.
❏ 80bit: AES256/AES128/3DES
❏ 112bit: AES256/AES128/3DES
❏ 128bit: AES256/AES128
❏ 192bit: AES256
❏ 256bit: AES256
>

Problems when Preparing Network Scanning

>
Hints to Solving Problems
198