Solving Network Scanning Problems; Cannot Scan Over A Network - Epson ES-C380W User Manual

• Make the email server settings are correct.
• Contact the email server administrator to make sure the server is running.
Parent topic:

Solving Network Scanning Problems

Check these solutions if you have problems scanning over a network.

Cannot Scan Over a Network

Product Cannot Connect to a Wireless Router or Access Point
Cannot Access Web Config
Forgot the Administrator Password
Network Software Cannot Find Product on a Network
Cannot Save a Scan to a Shared Folder Over a Network
Parent topic:
Cannot Scan Over a Network
If you have problems scanning over a network, try these solutions:
• Check the scanner's control panel for error messages. If you have the notification email set when the
events occur, you can promptly learn the status.
• Make sure the computer and scanner are connected to the same network (or network subnet/VLAN).
• Move the scanner and computer or smart device closer to the access point.
• If you cannot scan from the
after installing the scanning software. Also start Epson Scan 2 before scanning with the
button.
• If you installed the Epson ScanSmart software, pressing the
automatically starts Epson ScanSmart via a USB connection. For instructions on scanning with Epson
ScanSmart, see the help information in the software.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan 2 or Epson ScanSmart, exit
Epson Scan 2 or Epson ScanSmart, wait a few seconds, and restart the program. If Epson Scan 2 or
Epson ScanSmart cannot restart, turn off your scanner, turn it back on, and try starting the program
again.
Solving Scanning Problems
Solving Problems
start button on the scanner, make sure you restarted your computer
start button on your scanner
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