Solving Problems; Scanner Problems; The Status Light Is Flashing; The Scanner Does Not Turn On - Epson Perfection V39II User Manual

Solving Problems

Solving Problems

Scanner Problems

The Status Light Is Flashing

Check the following if the status light is flashing rapidly.
❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Make sure that Epson ScanSmart and scanner driver (Epson Scan 2) are installed correctly.
If the light continues to flash rapidly, a fatal error may have occurred. Contact your dealer for assistance.
Related Information
"Buttons and Lights" on page 13
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"Checking and Installing Your Applications" on page 17
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The Scanner Does Not Turn On

❏ Make sure that Epson ScanSmart and scanner driver (Epson Scan 2) are installed correctly.
❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Connect the scanner directly to the computer's USB port. The scanner may not work properly when connected
to the computer through one or more USB hubs.
❏ Use the USB cable that came with the scanner.
❏ Wait a second after connecting the USB cable. It may take a few seconds until the scanner turns on.
❏ If the scanner does not turn on after trying all of the solutions, uninstall and then re-install scanner driver
(Epson Scan 2).
Related Information
"Checking and Installing Your Applications" on page 17
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Scanner Problems The Scanner Does Not Turn On
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