IBM x3250 M2 Problem Determination And Service Manual page 128

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Types 4190, 4191 and 4194 server," on page 31 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
1962 A hard disk drive does not contain a valid
boot sector.
2462 Video configuration error.
Note: This error code appears through the
console redirection remote video interface
only. The server VGA function has failed.
3001 SMART failure predicted on hard disk drive.
3003 SMART command execution failure on hard
disk drive.
3005 Current hard disk configuration does not
support SMART function.
5962 Internal CD/DVD drive configuration
changed.
An expected CD or DVD drive was not
detected.
110
IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide
Action
1. Make sure that a startable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components:
a. Hard disk drive
b. Hard disk drive backplane cable or back plate
cables
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Hot-swap models) Hard disk drive cable
b. Hard disk drive
c. Hard disk drive backplane or back plate
d. (Trained service technician only) System
board
1. Make sure that a working monitor is connected
correctly to the server.
2. Run the Configuration/Setup Utility program and
load the default settings (see "Using the
Configuration/Setup Utility program" on page 16).
3. (Trained service technician only) Replace the
system board assembly.
Replace the hard disk drive.
Replace the hard disk drive.
Replace the hard disk drive.
1. Run the Configuration/Setup Utility program and
load the default settings (see "Using the
Configuration/Setup Utility program" on page 16).
2. Reseat the following components:
a. CD or DVD drive cable
b. CD or DVD drive
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. CD or DVD drive cable
b. CD or DVD drive
c. (Trained service technician only) System
board