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Appendix B Frequently Asked Questions
E-mail problems
Problem
I am having problems
accessing my account.
I am having difficulty sending
and receiving e-mail using a
synchronize-only account.
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Solution
Occasionally you may experience problems using an e-mail
account after you set it up. Be sure to follow the account setup
procedures. See
"Setting up and managing e-mail accounts"
in
Chapter
14. If you followed the procedure and are
experiencing problems using the account, verify that the
account complies with your e-mail provider's requirements by
following these steps:
Verify both your password and your username for your e-
mail account.
Verify that your network settings and/or your Wi-Fi or
broadband wireless account information is accurate.
If you are connecting using an external modem device such
®
as a PalmModem
account with an ISP and are able to dial in over a voice
phone line.
If you are connecting using a mobile phone through either
a cable or the IR port on your handheld, verify that you
have either a data-enabled GSM or a high-speed GPRS
account with your wireless service provider.
Some wireless service providers require you to be on their
network to use your e-mail account. If this is the case, be
sure to use your provider's network as the connection type
for the account.
Some wireless service providers have other requirements
specific to their service. For example, Yahoo! requires you
to set up POP mail forwarding for your Yahoo! account in
order to download e-mail messages to your handheld.
Check with your service provider to see if any provider-
specific requirements exist.
Service provider settings frequently change. If your e-mail
account was working, but you are currently experiencing
problems, check with your service provider to see if any of
the account settings have changed.
Make sure you have chosen the same settings for the account
on both your handheld and your desktop. For example, if the
account is set up on the handheld to use the POP protocol,
check the HotSync manager on the desktop to make sure that
POP is selected as the protocol for that account.
accessory, verify that you have an
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