Konica Minolta SRX-101A Service Manual page 90

15-2. Make Sure of the Following Points Before Your Presentation to the Customer.
(1) Is this the first time the customer has purchased an automatic film processor?
Is the SRX-101A a replacement processor?
If it is being purchased for the first time, give a more detailed presentation.
If it is a replacement processor, first check the type of processor that was used previously.
Then give your presentation so that the customer understand the similarities and differences
between operating the previous processor and running the SRX-101A.
(2) If the SRX-101A is a replacement processor, make sure that you are familiar with the
features of the previously used model; for example, its processing speeds and solution
temperature levels. (Always keep in mind ways to maintain the film processing conditions
that the customer has become used to.)
(3) Check beforehand the space where the SRX-101A is to be installed, as well as the operating
environment (exhaust devices, temperature/humidity conditions, etc.) Also check to see if
there is a suitable place for electrically grounding the main unit.
(4) Check beforehand the processing speeds, film and sensitized paper the customer intends to
use.
(5) Find out the approximate number of film sheets that will be processed each day. Then
calculate the amount of processing chemicals and film that will be needed, so that
insufficiencies in supply will not arise during operation.
(6) Check beforehand to see that the processing chemicals and the film to be used are
compatible.Caution the customer concerning any incompatible combinations. Make sure that
you explain clearly the reason why the incompatible materials cannot be used together.
(7) Read the catalogues and Operation Manual and understand the specifications and features
of the SRX-101A thoroughly before giving your presentation.
15-3. Explaining How to Use the SRX-101A
Give your presentation using the SRX-101A operation manual.
(1) Self Introduction
q
Introduce yourself.
w
Thank the customer for purchasing the SRX-101A and let him/her know that Konica will do
all that it can to be of service.
(2) Features and Specifications
q
Explain the features and specifications of the processor.
Emphasize the special features of the SRX-101A and make the customer feel
£
confidenthis/her facility has made the right decision in purchasing this particular
processor.
Make sure to mention that the SRX-101A is a state-of-the-art medical film processor, the
£
best available.
(3) Names and Functions of the Main Unit's Components
q
Explain the main unit's components.
w
Include in your presentation an explanation of the processor's special features in relation to
the components.
SRX-101A CUSTOMER PRESENTATION GUIDE
SERVICE MANUAL
85