Set Event Handling Csvapi Log File - Nortel CTI ToolKit User Manual

Set Event Handling CSVAPI Log File

CSVAPI Receive Set Wait Event for Established after it answers the call. Until CSVAPI receives a Set Wait Event
Option, it will queue up 10 messages for each Phone Line.
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CSVAPI ignores all of the events and waits until the Established Event has arrived. At that time, it sends "oc" to
IVR application:
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CSVAPI Sends "oc" when it receives Established Event:
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# P0606089 Ver: 1.1
apmi_got_send_resource: vms 1, phoneline 52 message converted to v-shell options =>
option SendResponse
option SetWaitEvent
option CtiFunction
ProcessEvent: clm getting last event callid 0
clm-CSVAPI: Received CsSetWaitEvent Request from Client 9
Device => 2103
CsEventList => Established
clm-CSVAPI: Sending CsSetWaitEvent Response to Client 9
This Device => 2103
Status => Success
CSVAPI: SetWaitEvent ignored for phoneline 52
clm-tlsdefault: Ignoring/Queueing CsQueued Event for client 2
This Device => 6400
Call ID => 24
Other Device(s) => 6702, 5008
Queue Count => 0
CallData => "queue_pos_AMEX,0", "queue_pos_NT,0", "queue_pos_UNIX,0",
"queue_pos_VISA,0", "expected_wait_AMEX,0", "expected_wait_NT,0",
"expected_wait_UNIX,0", "expected_wait_VISA,0"
OldState => Null
NewState => Queued
TLinkData => "DNIS,6702", "ANI,5008", "ArrivalTime,12/04/00 17:21:12.968",
"Treatment,9999", "DeviceType,2", "ACDLine,0", "InternalCall,1"
clm_CopyLastClntEvent: event queueing is turned on for client 9, dn '2103'
clm-tlsdefault: Sending CsEstablished Event to client 9
This Device => 2103
Call ID => 24
Other Device(s) => 6702, 5008
DNIS => 6702
ANI => 5008
CallData => "queue_pos_AMEX,0", "queue_pos_NT,0", "queue_pos_UNIX,0",
"queue_pos_VISA,0", "expected_wait_AMEX,0", "expected_wait_NT,0",
"expected_wait_UNIX,0", "expected_wait_VISA,0"
OldState => Alerting
NewState => Connected
Nortel Networks Confidential
Example Log Files
value No
value established
value ProcessEvent
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