Nortel CTI ToolKit User Manual page 67

App. #
TR-11
TR-12
TR-13
# P0606089 Ver: 1.1
Example Application Name, Location, Function, and Usage
/samples/CS-AD/Nortel-ipml/AnalogueCtiDialer.ppr
1. CTI init
2. Read config file for this device and the number to dial
3. Get cti resource
4. Toggle phone line state on/off
5. Make call request
6. Wait for established
7. Set up cti cond to arrive for release
8. Short delay to simulate phone conversation
9. Make release call request
10. Either arriving cticond or arriving disc terminates application
/samples/SCCS-integrate/acdagentwithcalldata.ppr
1. CTI init
2. Read config file for this device and Agent DN
3. Get cti resource
4. Log agent in (trap vrto if request times out)
5. Set agent ready (trap vrto if request times out)
6. Wait for ringing (trap vrto if request times out)
7. Takes call as transferred from tapi_da_ivr_agent.ppr
8. Get callid
9. Make an answer call request
10. Retrieve and log all call data via CSDA
11. Set agent not ready (trap vrto if request times out)
12. Log agent out (trap vrto if request times out)
/samples/SCCS-integrate/tapi_da_ivr_agent.ppr
1. Log start of application
2. CTI init & get cti resource
3. Trap vrto, error and cticond
4. Read config file for this device (for logging & call data), Agent DN and number to blind
transfer to
5. Log agent out (trap vrto if request times out)
6. Wait 1 second
7. Log agent in (trap vrto if request times out)
8. Answers call from Dialer.ppr
9. Waits for established
10. Get ANI/DNIS and other call data; log it
11. Gets statistical group data via SCCS RSM
12. Generates call data, sends it to CSTAPI and in turn Symposium TAPI Server
13. Regenerates similar call data, sends it to CSS via CSDA
14. Either disconnect so that SCCS CDN can take over routing of call (if number =####) OR
make a blind transfer
15. Log end of application, wait in Answer block
Nortel Networks Confidential
Example Applications
Page 67