Nortel CTI ToolKit User Manual page 19

Product
IVR-TAPI (TAPI
Server CSTAPI
Links for M1)
#P0606089 – Ver: 1.1
Feature / Function / Toolkit Blocks
IVR TAPI allows IVR applications to send call data to TAPI server for screen pops. It uses the
IVR.DLL socket interface. The IVR application attaches Call Data to the DN using cstapils
process. The IVR Applications sends Call Data Attachment Request to cstapi and then
from cstapi to cstapils. cstapils does not store the request, it creates an IVR Caller
Data message and sends it to the TAPI Server. The Call Data is stored in the TAPI Server
until SCCS has routed the call to an agent. The data flow is one way, from the IVR application
to the TAPI Server.
Send Call Data to Symposium TAPI Server/IVR.DLL
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Nortel Networks Confidential
page 32
page 30
page 37
page 50
Overview of CTI Features
Example
Apps
ST-1 (page 70)
Page 19