Nortel CTI ToolKit User Manual page 61

App. #
SE-13
SE-14
SE-15
SE-16
# P0606089 Ver: 1.1
Example Application Name, Location, Function, and Usage
/samples/CS-AD/Nortel-iccm/ConsultXferAgent.ppr
1. CTI init
2. Read config file for agent DN, this device (for logging) and number to consult transfer to
3. Ret cti resource
4. Log agent in (trap vrto if request times out)
5. Use Answer block to wait for call, then wait for established
6. Make consult transfer request
7. Log agent out (trap vrto if request times out)
8. Free cti resource
/samples/CS-AD/Nortel-iccm/HoldAndRetrieveAgent.ppr
1. CTI init
2. Read config file for agent DN, this device (for logging)
3. Get cti resource
4. Log agent in (trap vrto if request times out)
5. Use Answer block to wait for call, then wait for established
6. Make hold call request
7. Short delay to simulate phone conversation
8. Make retrieve call request
9. Wait for release (trap vrto if request times out)
10. Log agent out (trap vrto if request times out)
(Note that an unexpected disc causes application to log out agent too.)
/samples/CS-AD/Nortel-ipml/AnalogueCtiDialer.ppr
1. CTI init
2. Read config file for this device and the number to dial
3. Get cti resource
4. Toggle phone line state on/off
5. Make call request
6. Wait for established
7. Set up cti cond to arrive for release
8. Short delay to simulate phone conversation
9. Make release call request
10. Either arriving cticond or arriving disc terminates application
/samples/SCCS-integrate/acdagentwithcalldata.ppr
1. CTI init
2. Read config file for this device and Agent DN
3. Get cti resource
4. Log agent in (trap vrto if request times out)
5. Set agent ready (trap vrto if request times out)
6. Wait for ringing (trap vrto if request times out)
7. Takes call as transferred from tapi_da_ivr_agent.ppr
8. Get callid
9. Make an answer call request
10. Retrieve and log all call data via CSDA
11. Set agent not ready (trap vrto if request times out)
12. Log agent out (trap vrto if request times out)
Nortel Networks Confidential
Example Applications
Page 61