Nortel CTI ToolKit User Manual page 87

CSRSM Sends Get Device Parameter Response to IVR Application
12/04/2000 17:22:08
12/04/2000 17:22:08
12/04/2000 17:22:08
12/04/2000 17:22:08
12/04/2000 17:22:08
12/04/2000 17:22:08
12/04/2000 17:22:19
CSRSM Receives Get Device Parameter from IVR Application
Statistics-Type skillmwnd (Skill Moving Window), thisdevice = Skill-Name
12/04/2000 17:22:19
12/04/2000 17:22:19
12/04/2000 17:22:19
12/04/2000 17:22:19
12/04/2000 17:22:19
12/04/2000 17:22:19
12/04/2000 17:22:19
12/04/2000 17:22:19
12/04/2000 17:22:19
12/04/2000 17:22:19
12/04/2000 17:22:19
# P0606089 Ver: 1.1
clm-tlsdefault: Sending CsGetDeviceParam Response to Client 2
Device => VISA
Parameter => Skill Interval to Date
Status => Success
send_apmi_msg: Queued message to vms 1, phoneline 52 with data <GetDeviceParam
EventData:( csrsmstatdata:(datakey:"AgentsAvailable" datavalue:"0")
csrsmstatdata:(datakey:"AgentsInService" datavalue:"0")
csrsmstatdata:(datakey:"AgentsOnSkillsetCall" datavalue:"0")
csrsmstatdata:(datakey:"AgentsNotReady" datavalue:"0")
csrsmstatdata:(datakey:"CallsWaiting" datavalue:"0")
csrsmstatdata:(datakey:"LongestWaitingTimeSinceLastCall" datavalue:"0")
csrsmstatdata:(datakey:"MaxWaitingTime" datavalue:"0")
csrsmstatdata:(datakey:"WaitingTime" datavalue:"0")
csrsmstatdata:(datakey:"ExpectedWaitTime" datavalue:"0")
csrsmstatdata:(datakey:"CallsAnsweredAfterThreshold" datavalue:"0")
csrsmstatdata:(datakey:"LongestWaitingTimeSinceLogin" datavalue:"0")
csrsmstatdata:(datakey:"AgentsOnDNCalls" datavalue:"0")
csrsmstatdata:(datakey:"SkillsetState" datavalue:"0")
csrsmstatdata:(datakey:"AgentsUnavailable" datavalue:"0")
csrsmstatdata:(datakey:"NetworkCallsWaiting" datavalue:"0")
csrsmstatdata:(datakey:"NetworkCallsAnswered" datavalue:"0")
csrsmstatdata:(datakey:"QueuedCallAnswered" datavalue:"0")
csrsmstatdata:(datakey:"TotalCallsAnsweredDelay" datavalue:"0")
csrsmstatdata:(datakey:"TotalCallsAnswered" datavalue:"0")
csrsmstatdata:(datakey:"AgentOnNetworkSkillsetCall" datavalue:"0"))>
apmi_issue_free_resource: vms 1, phoneline 52 free resource request cleaning up.
CSVAPI_combine_vmsphoneline: converted vmsnum = 1, phoneline = 52 to clientid = 65588
apmi_issue_get_resource: vms 1, phoneline 52 get resource request.
apmi_got_send_resource: vms 1, phoneline 52 message converted to v-shell options =>
option thisdevice
option param
option ctifunction
getdeviceparam: clm getting last event callid 0
CSVAPI_extract_vmsphoneline: extracted vmsnum = 1, phoneline = 52 from clientid = 65588
clm-csrsm: Received CsGetDeviceParam Request from Client 2
Device => VISA
Call ID => 0
Parameter => Skill Moving Window
Nortel Networks Confidential
Example Log Files
value VISA
value skillmwnd
value getdeviceparam
Page 87