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PeriProducer CTI Toolkit User's Guide for M1
Send TAPI CallData/Send TAPIsccs CallData
App. #
ST-1
Page 70
Example Application Name, Location, Function, and Usage
/samples/SCCS-integrate/tapi_da_ivr_agent.ppr
1.
Log start of application
2.
CTI init & get cti resource
3.
Trap vrto, error and cticond
4.
Read config file for this device (for logging & call data), Agent DN and number to blind
transfer to
5.
Log agent out (trap vrto if request times out)
6.
Wait 1 second
7.
Log agent in (trap vrto if request times out)
8.
Answers call from Dialer.ppr
9.
Waits for established
10. Get ANI/DNIS and other call data; log it
11. Gets statistical group data via SCCS RSM
12. Generates call data, sends it to CSTAPI and in turn Symposium TAPI Server
13. Regenerates similar call data, sends it to CSS via CSDA
14. Either disconnect so that SCCS CDN can take over routing of call (if number =####) OR
make a blind transfer
15. Log end of application, wait in Answer block
Nortel Networks Confidential
# P0606089 Ver: 1.1
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