Nortel CTI ToolKit User Manual page 43

# P0606089 Ver: 1.1
number parameter be assigned to a valid DN while others do not. The table
below shows how it works:
Call Processing
Request
AnswerCall
BlindTransfer
ClearCall
CompleteConference
CompleteTransfer
ConsultationConference
ConsultationTransfer
InitiateConference
InitiateTransfer
HoldCall
MakeCall
RetrieveCall
Nortel Networks Confidential
CTI Toolkit Blocks Reference
Description
• CTI.Requests.ThisDevice is assigned to the DN for the
IVR-agent port.
• CTI.Requests.CallID is set to the call ID as obtained from a
Telephony Event Data request.
• The Destination number parameter is assigned spaces.
The Destination Number for the blind transfer to send the call to
(from the current IVR-agent port) must be placed in the
Destination number parameter part of the CTI block.
The Destination number part of the CTI block parameter is
assigned spaces.
• No parameters or CTI folder values are used.
• The Destination number part of the CTI block parameter is
assigned spaces.
• No parameters or CTI folder values are used.
• The Destination number part of the CTI block parameter is
assigned spaces.
The Destination Number for the consultation conference must
be placed in the Destination number parameter part of the CTI
block.
The Destination number parameter part of the CTI block is
assigned the number to which transfers are made.
The Destination number parameter part of the CTI block is
assigned the number to which conferences are connected.
The Destination number parameter part of the CTI block is
assigned the number to which transfers are made.
The Destination number parameter part of the CTI block is
assigned spaces.
• CTI.Requests.ThisDevice is assigned to the DN for the
IVR-agent port.
• The Destination number parameter part of the CTI block is
assigned the number to make a call to.
The Destination number parameter part of the CTI block is
assigned spaces.
Page 43