Nortel CTI ToolKit User Manual page 44

PeriProducer CTI Toolkit User's Guide for M1
Page 44
The following is important information pertaining to the use of the
Request block:
• To use the Telephony Request
first. The CTI Initialize
resource. Also, the
wait for the Established state (in most cases) to guarantee that CSVAPI is
ready to process the request.
• It is generally best if the first use of the
events, thus clearing the wait conditions of anything left over from a previous
circumstance. The application should use
before trying to make a telephony request. This is usually best done right after
the call is answered to synchronize the CTI services and their data stores with
the actual phone device state.
• The CTI.status data card is the only value in the CTI folder that is affected by
this CTI toolkit block. The CTI.status parameter is set to 0 if the request is
successful. It is set to 1 if the request fails.
• When using a Telephony Request
should be handled. After the block is executed, the value of CTI.status can be
checked to verfiy whether or not the transfer was successful. If the transfer
fails due to a problem with the CTI resource, a regular transfer might still be
successful. If the failure is related to the switch, all transfers will be
unsuccessful.
• For examples of applications that use this block, see Appendix
Applications—Telephony Request on page
• For example log files showing the internal functions of this block, see
Appendix Example Log Files—Telephony Request CSVAPI Log File on
page 78.
Use of the Answer Call function of the
application use the Set Event Handling
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block several other blocks have to be executed
block (see page 32) should be used to obtain the CTI
Set Event Handling block (see
Set Event Handling
Set Event Handling
block to transfer a call, the cticond
Telephony Request
block to wait for Ringing .
Telephony
page 37) should be used to
is ignores all
a second time
Example
65.
block requires that the
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