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PC Card Flash Memory Backup and Restore
PC Card Flash Memory Backup and
Restore
What is stored on the PC Card Flash Memory?
The PC Card Flash Memory contains all the database information concerning
agents, supervisors and skillset assignments. It also contains various preference
options (language, etc.) and the TUI prompt segments. Most importantly, it contains
all the agent's own recorded greetings. Therefore, it is recommended that a regular
backup regime is put in place.
Executing a backup or restore
Backup and Restore can be executed from the Administrator BUI via the
Administration > Database > Backup / Restore tab.
NTPH13AA_Install
Table 17: Database Backup / Restore Browser frame
3.02 September 2006
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