Table Of Contents - Nortel Agent Greeting NTVQ09BA Installation Manual

Contents
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Agent Greeting Card . . . . . . . . . . . .
Agent Greeting overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation overview table . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Agent Greeting card . . . . . . . . . . . . . . . . . . . . . . .
Installing PC Cards and DSP cards . . . . . . . . . . . . . . . . . . . . . .
Engineering considerations for Agent Greeting cards . . . . . . . .
Cabling the Agent Greeting card . . . . . . . . . . . . . . . . . . . . . . . .
Cabling the VPS Agent Greeting Card (NTVQ09AB) . . . . . . .
Cabling the Media Card Agent Greeting Card (NTVQ09BA) . .
Large System Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assigning the Internet Protocol address . . . . . . . . . . . . . . . . . . .
DHCP IP Address Assignment . . . . . . . . . . . . . . . . . . . . . . . . . .
Static IP Address Assignment . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the username and password for command line access
Switch configuration for Agent Greeting ports . . . . . . . . . . . . .
Adding Agent Greeting service to agent sets . . . . . . . . . . . . . . .
Accessing the Administrator Browser user interface . . . . . . . . .
Installing the keycode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creation of supervisors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creation of skillsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assigning supervisors to skillsets . . . . . . . . . . . . . . . . . . . . . . . .
Accessing the Supervisor Browser User Interface . . . . . . . . . . .
Recording skillset titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creation of agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring Agent Greeting multicard . . . . . . . . . . . . . . . . . . . .
Changing a Client Card into a Server . . . . . . . . . . . . . . . . . . . . .
Agent Greeting Card
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Installation Guide