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Page 56 of 84
Using the Telephony User Interface
Finally, agents must record their default and skillset specific greeting. If the Agent
Greeting Card cannot find or fails to match a greeting to the agent information
presented at call setup, a brief tone is played. This tone is intended to prompt the
agent to record a greeting. (Note: The administrator can disable this warning tone
by deselecting the play 'no greeting' warning tone on the BUI preferences menu)
If an agent is identified by the Agent Greeting Card from the agent information
presented at call setup, but no skillset specific greeting is found or if the skillset
specific information does not match a recording (this may be because skillsets are
not supported, as in an ACD or MAX environment, or due to an error in the entry
of the skillset name in the BUI - see "Creation of skillsets" on page 44), the default
greeting is played.
NTPH13AA_Install
Table 16: Preferences Browser frame
3.02 September 2006
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