Sign In
Upload
Manuals
Brands
Nortel Manuals
Network Card
Agent Greeting NTVQ09BA
Nortel Agent Greeting NTVQ09BA Manuals
Manuals and User Guides for Nortel Agent Greeting NTVQ09BA. We have
2
Nortel Agent Greeting NTVQ09BA manuals available for free PDF download: Installation Manual, Maintenance And Troubleshooting Manual
Nortel Agent Greeting NTVQ09BA Installation Manual (86 pages)
Nortel Agent Greeting NTVQ09BA: Installation Guide
Brand:
Nortel
| Category:
Network Card
| Size: 1.18 MB
Table of Contents
Table of Contents
5
List of Figures
7
List of Tables
9
About this Guide
11
Table 1: Agent Greeting Hardware Platform Details
11
Installing the Agent Greeting Card
13
Agent Greeting Overview
13
Installation Overview Table
14
Table 2:Agent Greeting Applicability and Compatibility
14
Installing the Agent Greeting Card
17
Installing PC Cards and DSP Cards
20
Table 3:Agent Greeting PC Card Slots and Card Types Accepted
21
Table 4:TN to DSP Mapping (for VPS Agent Greeting Cards (NTVQ09AB))
22
Figure 1: VPS Card (NTVQ09AB) Layout (DSP and PC Card Slot Locations)
23
Figure 2: Media Card (NTVQ09BA) Layout
24
Engineering Considerations for Agent Greeting Cards
25
Cabling the Agent Greeting Card
25
Cabling the VPS Agent Greeting Card (NTVQ09AB)
26
Cabling the Media Card Agent Greeting Card (NTVQ09BA)
26
Figure 3:Media Card Agent Greeting Card Adapter (L-Adapter)
28
Large System Cabling
29
Table 5:Modem Settings
29
Figure 4: NT8D37EC Shelf Cabling
30
Figure 5: NT8D37DC Shelf Cabling
31
Assigning the Internet Protocol Address
32
DHCP IP Address Assignment
32
Static IP Address Assignment
32
Changing the Username and Password for Command Line Access
35
Switch Configuration for Agent Greeting Ports
36
Table 6:LD 11 Agent Greeting Port Configuration
36
Table 7:LD 15 Agent Greeting Port Configuration
37
Table 8:LD 32 Agent Greeting Port Enable
38
Adding Agent Greeting Service to Agent Sets
39
Accessing the Administrator Browser User Interface
40
Installing the Keycode
40
Table 9:Browser User Interface Administrator Logon Frame
41
Creation of Supervisors
42
Table 10:Pack Modify / Remove Browser Frame
42
Table 11:Create Supervisor Browser Frame
43
Creation of Skillsets
44
Table 12:Create Skillset Browser Frame
44
Assigning Supervisors to Skillsets
45
Table 13:Assign Supervisor to Skillset Browser Frame
45
Table 14:Browser User Interface Supervisor Logon Frame
46
Accessing the Supervisor Browser User Interface
47
Recording Skillset Titles
47
Creation of Agents
47
Table 15:Create Agent Browser Frame
48
Configuring Agent Greeting Multicard
49
Changing a Client Card into a Server
52
Using the Telephony User Interface
54
Accessing the Telephony User Interface
54
Table 16:Preferences Browser Frame
56
Changing the Language for the TUI and BUI
57
Telephony User Interface Menu Flows
59
Figure 6TUI Main Menu
59
Figure 7: TUI Agent Menu
60
Figure 8: TUI Password Change Menu
61
Figure 9: TUI Time of Day Greeting Menu
62
Figure 10: TUI Supervisor Menu
63
PC Card Flash Memory Backup and Restore
64
What Is Stored on the PC Card Flash Memory
64
Executing a Backup or Restore
64
Table 17:Database Backup / Restore Browser Frame
64
Agent Greeting Hardware Installation
66
Hardware Installation Types
67
Introducing a Media Card (NTVQ09BA) to a VPS (NTVQ09AB)
67
Multicard Group
67
VPS(NTVQ09AB) to Media Card (NTVQ09BA) Replacement in a VPS(NTVQ09AB) Multicard Group
71
Adding a Card to a Mixed Card Multicard Group
75
Replacing a Card in a Mixed Card Multicard Group
76
Replacing a Card in a Common Card Multicard Group
77
Agent Greeting Limits
79
Application Limits
79
Recording Limits
79
Table 18:Agent Greeting Limits
79
Table 19:Greeting Storage Limits
79
Precautions for Handling Circuit Cards
81
Figure 11: Static Discharge Points
82
Installation Guide
86
Advertisement
Nortel Agent Greeting NTVQ09BA Maintenance And Troubleshooting Manual (62 pages)
Nortel Agent Greeting NTVQ09AB: Instruction Manual
Brand:
Nortel
| Category:
Network Card
| Size: 0.83 MB
Table of Contents
Revision History
3
Table of Contents
5
About this Guide
9
Table 1: Agent Greeting Hardware Platform Details
9
Agent Greeting Card Test and Debug Capabilities
11
Self Test Features
12
Factory Test Features
12
HEX Display
12
Table 1: Hex Display Codes During Normal Operation
12
Table 2: HEX Display Codes During Bootup
12
Status LED
13
Reset Switch
14
Debug Terminal Access
16
Table 3: IXP1200 Initialisation Hex Display Error Codes
16
Table 4: Faceplate Mini-DIN Connector Pinout
16
Debug Features
17
The Vxworks Shell
18
Vxworks Shell Debug Utilities
19
Table 5: Debug Commands
19
Table 6: Multi-Card Specific Debug Commands
19
Fatal Error Logging
20
Agent Greeting Application Upgrades
23
Single Card/Common Card Group Upgrade
26
Loadware Upgrade from PC Card (PCMCIA)
26
Loadware Upgrade from an FTP Server
28
Mixed Card Group Upgrade
30
Loadware Upgrade from PC Card (PCMCIA)
30
Loadware Upgrade from an FTP Server
33
Card Specific Loadware Upgrades
37
VPS(NTVQ09AB) Card DSP Loadware Upgrade
38
DSP Loadware Upgrade from PC Card (PCMCIA)
38
DSP Loadware Upgrade from an FTP Server
39
Media Card (NTVQ09BA) XA Firmware Upgrade
41
XA Upgrade from Compact Flash Card
41
XA Upgrade from an External FTP Server
42
Media Card (NTVQ09BA) Bootrom Loadware Upgrade
43
Bootrom Loadware Upgrade from Compact Flash Card
43
Bootrom Loadware Upgrade from an External FTP Server
44
Troubleshooting Agent Greeting
45
Network Interfaces
45
Greetings Not Being Played
47
Debugging Skillset Name Issues
47
Telephony User Interface Becoming Disabled
48
Multi-Card Operation Across Routers
49
Changing Multi-Cast Parameters
49
Agent Greeting Card Spontaneous Reboots
49
Restarts
50
How to Change the Role of a Card
50
How to Upgrade PC Card from 48Mb to 64MB
51
Table 7: Maintenance Task Fatal Errors
53
Table 8: Server Task Fatal Errors
53
Table 9: VP Application Task Fatal Errors
53
Table 10: Aries Task Fatal Errors
55
Table 11: Client Task Fatal Errors
57
Advertisement
Related Products
Nortel Agent Greeting NTVQ09AB
Nortel NTVQ55AA
Nortel NT8D03
Nortel NT1R20
Nortel NT5D11
Nortel NT5D33
Nortel NT6D80
Nortel NT5D12
Nortel NTZC81AA
Nortel ODU iBAR100 NTHV50DB
Nortel Categories
IP Phone
Telephone
Switch
Software
Server
More Nortel Manuals
Login
Sign In
OR
Sign in with Facebook
Sign in with Google
Upload manual
Upload from disk
Upload from URL