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5
The server then reconnects and transfers all agent and Skillset configuration
to the client. Any recorded Agent Greeting prompts are also transferred. If the
system has been installed for a long time and has a large number of agents
configured it can take up to two hours to synchronise all the data and
greetings. If this is the case, the card should be placed in the disabled state
(DISC in LD 32) for this period of time. It can then be enabled again (ENLC
in LD 32). Failure to do this may result in Agents, on some occasions (when
the new card is selected to play a greeting), not getting a greeting prompt
played, a brief tone will be played instead.
6
Once the client has rebooted, it becomes part of the group. All cards in the
group share the same Agent Greeting FXS DN and can service any call on any
port. Updated agent prompts are automatically shared by all cards.
7
You can remove client cards from the group by clicking Release.
8
Agent Greeting cards are uniquely identified by their dongle ID. This allows
multiple cards to be configured together, and then identified when grouping
them in the Pack Modify frame.
9
You can monitor all Agent Greeting cards on the network using the View All
Cards frame. This list can contain other Server, Client, or Unassigned cards.
All currently active cards are listed. If a card is not available on the network
it will not be shown in this frame. Previously assigned cards which are
currently not available on the network can be seen "ghosted" in the Pack
Status frame.
Installing the Agent Greeting Card
Agent Greeting Card
Page 51 of 84
Installation Guide
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