Table 7:Ld 15 Agent Greeting Port Configuration - Nortel Agent Greeting NTVQ09BA Installation Manual

CLS
UNR
FXSP
FLXA
VCE
WTA
...
KEY 0 MCR xxxx
KEY 1 -15
LD 15 – Under FTR_DATA, use the FXSP (Flexible Services Port) field. When
FXS YES is entered, the prompt FXSDN appears which allows an FXSDN to be
added or removed.
A maximum of 10 FXSDNs can be defined per customer. A MADN can only be
applied to 30 sets. The FXSDN is intended to overcome this limitation. Any MADN
assigned to an FXSDN is grouped together with the other FXSDN MADNs for
Agent Greeting call handling. Therefore, the Agent Greeting call volume is
distributed across all the virtual Agent Greeting sets assigned to FXSDN. When
FXS NO is entered, the Agent Greeting feature is disabled.
Only one of the Multiple Appearance DNs need to be given to agents as their TUI
DN. The FXSDN service handles spreading the TUI calls across all the virtual
Agent Greeting sets in the FXSDN MADN list.
Table 7: LD 15 Agent Greeting port configuration
Prompt
REQ:
TYPE:
CUST:
...
Installing the Agent Greeting Card
Class of service entries are separated by a
space.
Unrestricted access
FXSP = Flexible Services Port
Flexible Voice/Data ports allowed (Required
for ports 16–23 only).
Voice Port (Required for ports 16-23 only)
Warning Tone Allowed (Required for ports
16-23 only)
Key 0 defined as the TUI multiple appearance
FXS DN.
Note: This must be defined on Key 0.
UNCONFIGURED.
Response Description
NEW CHG Add or change.
FTR_DATA Feature Data
0–99 Customer Number
Agent Greeting Card
Page 37 of 84
Installation Guide