Troubleshooting A Rad - Nortel Meridian Companion Installation And Maintenance Manual

Table 40 : Troubleshooting portable telephones (continued)
Problem
• link is established,
but there is an
overflow tone
• voice quality is
poor
• calls are
frequently
dropped

Troubleshooting a RAD

There are two ways to tell if the RAD is not functioning properly.
•
•
Cause
• WTN module from the
Companion side is disabled or
defective or failed
• Meridian 1 TN or card is
disabled, defective, or has
failed
• there is a portable telephone or
system problem
If the Administration Terminal can communicate with the Meridian
Companion system but the remote PC cannot, the problem may be due
to a malfunctioning RAD.
The techniques described in "TCM Status" on page 132 indicate that the
RAD has failed or that the port is not equipped.
Meridian Companion Installation and Maintenance Guide
Troubleshooting Page 173 of 206
Solution
• ask technical support for
assistance in correcting the
Companion or Meridian 1
problem
• try another portable telephone;
if the problem still exists, it is
related to the system (poor
coverage) and should be
reported to technical support;
otherwise, the portable
telephone is defective and
should be replaced