Configuring Agent Telephones On The Contact Center Server - Nortel CallPilot Supplementary Manual

10
11
12
Configuring agent telephones on the Contact Center Server
Perform the following procedure to configure agent telephones on the
Contact Center Server.
Configuring agent telephones on the Contact Center Server
Step
1
2
3
4
5
6
7
8
9
10
11
12
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
.
Configuring agent telephones on the Contact Center Server 89
Select the Acquired check box for the DN you just created to
acquire the ACD DN.
Click Refresh Status to view the status of the acquisition.
Repeat steps 6 to 11 to configure additional ACD DNs.
Action
In a web browser, enter the Contact Center Manager URL.
Log in to the Web Manager using the system's defined user ID and
password.
Select Configuration.
The CCMS Properties page appears.
In the system tree pane, select the server to which you wish to add
telephones and voice ports.
Select the Phonesets and voice ports folder.
The Phonesets and voice ports page appears.
For Name, type the name of the telephone to appear in reports.
For Type, select Not Voice Port.
For Address, type the TN of the telephone.
To complete the addition, click on any other row in the table.
Result: The system adds the telephone and the status appears as
Not Acquired.
Select the Acquired check box for the TN you just created to acquire
the telephone.
Click Refresh Status to view the status of the acquisition.
Repeat steps 6 to 11 to configure additional telephones.
Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
—End—
—End—
Nortel Networks Confidential