Configuring Ivr Automatic Call Distribution For Contact Center (Ld 23) - Nortel CallPilot Supplementary Manual

4
Table 31
LD 23 - Configuring ACD for Contact Center
Prompt Response
REQ NEW
TYPE ACD
xx
CUST
xxxx
ACDN
MAXP 1
NCFW X
Configuring IVR Automatic Call Distribution for Contact Center (LD 23)
Perform the following procedure to configure IVR ACD for Contact Center.
Configuring IVR Automatic Call Distribution for Contact Center
(LD 23)
Step
1
2
3
4
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
.
Configuring Contact Center resources on the CS 1000 53
For prompts not listed in the following table, press Enter to accept
the default.
To exit the overlay, enter **** and press Return.
Action
Connect to the Call Server.
Enter LD 23.
Enter the appropriate values as described in the following table.
For prompts not listed in the following table, press Enter to accept
the default.
To exit the overlay, enter **** and press Return.
Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
—End—
Descriptions
Add new data
Automatic Call Distribution
Customer number (0–99)
ACD Directory Number
Maximum number of agent positions
Night Call Forward
Enter X to delete NCFW.
NCFW must be blank to allow the
configuration of an NACD night routing
table.
—End—
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