Contact Center Configuration; Contact Center Configuration Procedures; Shutting Down Services - Nortel CallPilot Supplementary Manual

Contact Center configuration
This chapter describes the configuration of Contact Center.
Contact Center configuration procedures
The sequence of Contact Center configuration procedures is as follows:
•
•
•
•
•
•

Shutting down services

Perform the following procedure to configure Contact Center Voice Services.
Before you begin configuring Voice Services, you must shut down the Nortel
Contact Center Manager Server (CCMS).
Shutting down services
Step
1
2
3
4
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
.
"Shutting down services" (page 79)
"Configuring Contact Center Manager Server after installation" (page 80)
"Configuring CDNs on the Contact Center Manager Administration
Server " (page 87)
"Configuring and acquiring an IVR ACD DN" (page 88)
"Configuring agent telephones on the Contact Center Server" (page 89)
"Configuring voice ports on the Contact Center Server" (page 90)
Action
From the CCMS, select Start>All Programs>Nortel Contact
Center>Manager Server>Shutdown.
A system shutdown message appears. Click OK.
Verify that the Service Status Log does not list any services that
failed to shutdown.
Click Recheck to refresh the service status.
If any services failed to shutdown, complete the following steps:
•
Select Start>Control Panel>Administrative Tools>Services.
• The Services window appears.
Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
79
Nortel Networks Confidential