Configuring Automatic Call Distribution (Ld 23) - Nortel CallPilot Supplementary Manual

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Table 16
LD 16 - Configuring route data block
Prompt Response
REQ NEW or CHG
TYPE RDB
xx
CUST
ROUT x..x
DES x..x
PNI (0)-32700
NCRD (NO)/YES
TRO (NO)/YES
INAC (NO)/YES
Configuring Automatic Call Distribution (LD 23)
You must set up only one Automatic Call Distribution (ACD) agent queue
to service CallPilot, unless you are enabling the Contact Center Voice
Services Support feature. This queue holds all the agents that correspond
to DS0 channels on the CallPilot server.
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
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Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
Configuring CallPilot resources on the CS 1000 33
—End—
Descriptions
Add new data or change existing data
block
Route data block
Customer number (0–99)
Route Number, where x..x =
0-511 for Large Systems and CS 1000E
Systems
0-127 for Small Systems, CS 1000S,
MG 1000B, and MG 1000T systems
Designator field for trunk (0 to 16
characters)
Private Network Identifier
Network Call Redirection Allowed,
where
NO = Network Call Redirection
messages blocked
YES = Network Call Redirection
messages allowed
Network Call Redirection can occur
when NCRD is not set to YES. This
prompt controls only the sending of
Network Call Redirection messages,
not the call itself.
Trunk Route Optimization (prompted if
NCRD = YES)
Insert ESN Access Code to incoming
private network call
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