Configuring Voice Ports On The Contact Center Server - Nortel CallPilot Supplementary Manual

90 Contact Center configuration
Configuring voice ports on the Contact Center Server
Perform the following procedure to configure voice ports on the Contact
Center Server.
Configuring voice ports on the Contact Center Server
Step
1
2
3
4
5
6
7
8
9
10
11
12
13
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
.
Action
In a web browser, enter the Contact Center Manager URL.
Log in to the Web Manager using the system's defined user ID and
password.
Select Configuration.
The CCMS Properties page appears.
In the system tree pane, select the server to which you wish to add
telephones and voice ports.
Select the Phonesets and voice ports folder.
The Phonesets and voice ports page appears.
For Name, type the name of the telephone to appear in reports.
For Type, select Voice Port.
For Address, type the TN of the telephone.
For ACCESS voice ports only, type the Channel number.
To complete the addition, click on any other row in the table.
Result: The system adds the voice port and the status appears as
Not Acquired.
Select the Acquired check box for the TN you just created to acquire
the telephone.
Click Refresh Status to view the status of the acquisition.
Repeat steps 6 to 12 to configure additional TNs.
Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
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