Defining Callpilot In The Customer Data Block (Ld 15) - Nortel CallPilot Supplementary Manual

28 CS 1000 configuration
Prompt Response
NCR x...x
CSQI (20) to x
CSQO (20) to x
Defining CallPilot in the customer data block (LD 15)
You must define the CallPilot service in the customer data block, with the
Call Park Allowed (CPA) and Message Center Included (MCI) options
enabled. During this configuration, you also define how unanswered and
busy calls are routed:
•
•
Normally, non-Direct Inward Dialing (DID) calls are routed to CallPilot when
a no answer or busy condition is encountered. As an option, you can route
DID calls to the attendant's or user's Hunt DN.
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
.
Flexible Call Forward (FNAD/FNAN/FNAL) is set on a per customer
basis. Define the call forward DN in the user's phoneset data.
Call Forward No Answer/Busy (MDID/NDID/MWFB) is set on a per
customer basis. All no answer and busy calls are routed to the flexible
call forward DN, provided that the called phoneset has the Message
Waiting Allowed (MWA) class of service enabled.
Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
Descriptions
Number of Call Registers. The range
depends on the system type. Increment
the current value by 2 x the number of
CallPilot DS0 channels. For example, if
the current NCR value is 500 and there
are 24 DS0 channels, enter 548.
Refer to the Software Input/Output:
Administration (553-3001-311) for more
about NCR.
Maximum number of call registers for
CSL input queues. Set this parameter to
the number of CallPilot DS0 channels,
multiplied by two.
x = 25% of NCR.
For example, if there are 24 DS0
channels, enter 48.
Maximum number of call registers for
CSL/AML output queues. Set this
parameter to the number of CallPilot
DS0 channels, multiplied by two.
x = 25% of NCR.
For example, if there are 24 DS0
channels, enter 48.
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