Telephony Manager Configuration; Telephony Manager Configuration Procedures; Setting Up Communications Information - Nortel CallPilot Supplementary Manual

Telephony Manager configuration
Telephony Manager configuration procedures
Before configuring for Telephony Manager 3.0 (TM 3.0), test the connection
between TM 3.0 and your equipment, using the sample site and system
configuration. The Embedded LAN (ELAN) network interface must be
configured and devices must be connected to the ELAN subnet before you
can test the connection. Follow the procedures in this chapter to test the
connection.
For detailed instructions on adding sites and systems, see the procedure
"Setting up system data" (page
Optivity Telephony Manager: System Administration (553-3001-330) to
configure your own sites and systems.
The procedures in this chapter are as follows:
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•
•
•

Setting up communications information

Perform the following procedure to set up communications information.
Setting up communications information
Step
1
2
3
4
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
.
"Setting up communications information" (page 91)
"Setting up customer information" (page 95)
"Setting up TM 3.0 applications" (page 97)
"Setting up system data" (page 99)
Action
In the TM 3.0 Navigator window, select Sample Site.
Select Sample System, and then select File > Properties.
The System Properties dialog box appears with the General tab
selected.
Select the Communications tab.
Select Add.
Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
99). After connecting successfully, refer to
91
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