Verifying That You Can Log On To Mailboxes; Nn44200-313 01.01 Standard - Nortel CallPilot Quick Start Manual

56 CallPilot server testing
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Verifying that you can log on to mailboxes

Perform the following procedure to check that you can log on to mailboxes.
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Copyright © 2007, Nortel Networks
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Check the provisioning of the telephony switch.
To check the CLAN connectivity, do the following:
a. From the CallPilot server console, click Start > Run.
b. Type cmd, and then click OK.
The command prompt appears.
c. Type ping [IP address of your Nortel server
subnet Gateway], and then press Enter.
For example, ping 192.167.249.1
Tech tip: You should get ping replies back from the Gateway.
Sometimes the ping reply may be turned off on the Gateway. If you
think that is the case, try another known IP that will reply on the
Nortel server subnet. You can also check the following:
• Check the cable for the Nortel server subnet.
• Check your provisioning and ensure that they are on the same
subnet.
Check that channels are in a state ready to accept calls.
a. In the CallPilot Manager toolbar, select Maintenance > Channel
Monitor.
b. In the Channel Monitor page, check that both provisioned
channels are shown in dark blue, indicating that they are in an
idle state waiting for a call.
Note: This will also test to ensure the CallPilot server answers when
you dial the voice messaging DN.
Action
On a test telephone, dial the CDN that is configured.
Ensure that a greeting plays with an automated voice, and that you
are prompted for a mailbox in the primary language you installed.
Type the test mailbox number for the telephone you are on, followed
by the # key.
Type the password for the mailbox, followed by the # key.
Nortel CallPilot
Quickstart Guide

NN44200-313 01.01 Standard

5.0 11 July 2007
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