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"RemoteConnect Support" Settings (MF Model Only)
Overview
The RemoteConnect Support function allows monitoring and remote control of the customer's
machine's operation panel.
•
Allows a customer support operator to remotely connect with the client's machine equipped with
the Smart Operation panel (SOP-G2.5), or PC over the internet.
•
Enables the support center to diagnose and resolve the issue through real-time screen sharing,
remote guidance, and operation.
Previously, to avoid security concerns, the function was disabled by default. However, this has changed
and the application is now enabled by default on machines produced since September 2018. (This
setting is enabled by default on the current model.)
So, it's necessary to confirm with customers whether enabling the remote function is acceptable. If after
explaining the function and benefits, the customer does not agree, then disable it via SP mode.
How to Enable/Disable RemoteConnect Support
Log in to Screen SP mode.
1.
Select "Screen Device Settings".
2.
2.Installation
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