Repair Procedures For U.s. And Canadian Customers - Multitech MMH900 User Manual

Chapter 8 - Service, Warranty, & Technical Support
8.3 Repair Procedures for U.S. and Canadian
Customers
In the event that service is required, products may be shipped,
freight prepaid, to our Mounds View, Minnesota factory:
A Returned Materials Authorization (RMA) is not required. Return
shipping charges (surface) will be paid by MTS.
Please include, inside the shipping box, a description of the problem,
a return shipping address (must have street address, not P.O. Box),
your telephone number, and if the product is out of warranty, a check
or purchase order for repair charges.
For out of warranty repair charges, go to www.multitech.com/
documents/warranties
Extended two-year overnight replacement service agreements are
available for selected products. Please call MTS at (888) 288-5470,
extension 5308 or visit our web site
at:
Please direct your questions regarding technical matters, product
configuration, verification that the product is defective, etc., to our
Technical Support department at (800) 972-2439 or email
tsupport@multitech.com. Please direct your questions regarding
repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at (800) 328-9717 or (763) 717-5631, or
email mtsrepair@multitech.com.
Before returning your MultiMux for service, record your parameter
settings (Channel parameters (ATL)) and voice/fax channel parame-
ters (ATVL) MMV series only). When the MultiMux is returned to
you, the parameters are reset to the factory defaults.
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