A Wifi Device Cannot Connect To The Ap - NETGEAR WAX220 User Manual

Essentials WiFi 6 AX4200 Dual Band Multi-Gig Access Point Model WAX220

A WiFi device cannot connect to the AP

If a WiFi device cannot connect to the AP or the WiFi connectivity is not normal, try to
isolate the problem:
• Do the WiFi network name (SSID), WiFi security, and radio band settings match?
Make sure that the WiFi settings in the WiFi device and AP match exactly and that
the radio band (2.4 GHz or 5 GHz) over which the device is trying to connect is
broadcasting for the user WiFi network.
The SSID and WiFi security settings of the AP and WiFi device must match exactly.
For more informations about these settings and the radio bands, see User WiFi
networks on page 34.
• Does the WiFi device support the type of security? Make sure that the WiFi device
supports the authentication and encryption that is configured for the user WiFi
network. For more information, see User WiFi networks on page 34.
Note: If the AP's WiFi authentication and encryption is set to WPA3 Personal, make
sure that the WiFi adapter device driver is updated to the latest version on the WiFi
device.
• Can the WiFi device find the AP?
- Are both WLAN LEDs off? If both WLAN LEDs are off and you did not disable
the LEDs (see Control the LEDs on page 88), the WiFi radios are probably off
too. For more information about enabling or disabling the WiFi radios, see Set
up a WiFi on/off schedule for a user WiFi network on page 60.
- Is one WLAN LED off? If only one WLAN LED is off, the associated radio band
(2.4 GHz or 5 GHz) is probably disabled on all active WiFi networks (user WiFi
networks). For example, if the 5 GHz WLAN LED is off but the 2.4 GHz WLAN LED
is lighting, the 5 GHz radio band is probably disabled for each active user WiFi
network. For more information, see User WiFi networks on page 34.
- Is the user WiFi network hidden? If the AP's user WiFi network broadcast is
disabled, the WiFi network name is hidden and does not display in the WiFi
device's scanning list.
To connect to a hidden network, the user must know and enter both the network
name and the WiFi password. For more information about the user WiFi network
broadcast, see Hide the name of a user WiFi network on page 49.
• Does your network includes many legacy devices? By default, the 802.11ax mode
is enabled on the AP. WiFi 6 (802.11ax) is backward compatible with earlier WiFi
standards. However, if your network includes many legacy devices that do not support
WiFi 6, in some unlikely situations, compatibility problems could occur. To mitigate
such situations, NETGEAR gives you the option to disable the 802.11ax mode for
Perform Diagnostics and
Troubleshooting
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