NETGEAR WAX214v2 User Manual
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NETGEAR WAX214v2 User Manual

Essentials wifi 6 ax1800 dual band access point
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User Manual
Essentials WiFi 6 AX1800
Dual Band Access Point
WAX214v2
December 2022
202-12616-01
NETGEAR, Inc.
350 E. Plumeria Drive
San Jose, CA 95134, USA

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Summary of Contents for NETGEAR WAX214v2

  • Page 1 User Manual Essentials WiFi 6 AX1800 Dual Band Access Point WAX214v2 NETGEAR, Inc. December 2022 350 E. Plumeria Drive 202-12616-01 San Jose, CA 95134, USA...
  • Page 2 See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period.

  • Page 3: Table Of Contents

    Contents Chapter 1 Hardware Overview Model WAX214v2 Additional documentation..............8 Unpack the AP..................8 Top panel with LEDs................8 Hardware interfaces................10 Label.....................12 Chapter 2 Installation and Initial Login Set up the AP in your network............14 Set up the AP with a PoE+ network connection......14 Set up the AP with a non-PoE network connection....15...
  • Page 4 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Change the password for the management WiFi network..43 Disable the idle time-out for the management WiFi network...44 Disable the management WiFi network........45 Change the AP’s device name............46 Chapter 5 Manage Advanced WiFi Settings Hide the name of a user WiFi network..........49...
  • Page 5 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Reset the AP to factory default settings...........91 Chapter 8 Monitor the AP and its Network Connections Display the AP device, memory, LAN, and WiFi status information..................95 Display the WiFi connections............98 Display the CPU, user WiFi network, and LAN traffic loads..100...
  • Page 6 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Unmount the AP................134...

  • Page 7: Chapter 1 Hardware Overview Model Wax214V2

    Hardware Overview Model WAX214v2 This manual is for the NETGEAR Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2. In this manual, we refer to this indoor, standalone model as the AP. The AP provides 802.11ax high-performance WiFi connectivity for a small office/home office.

  • Page 8: Additional Documentation

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Additional documentation The following documents are available at netgear.com/support/download/: • Installation guides • Data sheets Unpack the AP The package contains the following items: • WAX214v2 AP • Mounting plate with screw holes for mounting to a wall or ceiling with a 15/16 in.
  • Page 9 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Figure 1. Top panel with LEDs Table 1. LED descriptions LED Icon Description Power LED Solid amber: The AP is starting. If the LED remains solid amber, the PoE power is not at the required 802.3at (PoE+) level.

  • Page 10: Hardware Interfaces

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Table 1. LED descriptions (Continued) LED Icon Description 2.4 GHz Solid green: The 2.4 GHz radio is operating without clients. WLAN LED Solid blue: The 2.4 GHz radio is operating with clients.
  • Page 11 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Figure 2. Hardware interfaces The bottom panel contains the following components: • DC power connector. If you do not use a Power over Ethernet plus (PoE+) switch to provide power to the AP, connect the power adapter to the DC power connector.

  • Page 12: Label

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Label The AP label shows the serial number, MAC address, default WiFi network name (SSID) for the management WiFi network, and network key (WiFi password) for the management WiFi network.

  • Page 13: Chapter 2 Installation And Initial Login

    Installation and Initial Login This chapter describes how you can install and access the AP in your network and go through the initial login process. Note: When you log in to the AP, you connect to its device UI. The chapter contains the following sections: •...

  • Page 14: Set Up The Ap In Your Network

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Set up the AP in your network The AP is intended to function as a WiFi AP in your existing network. The following sections describe how you can set up the AP in your network: •...

  • Page 15: Set Up The Ap With A Non-Poe Network Connection

    The switch must be connected to a network router that is connected to the Internet. If you use a regular switch, the AP requires a power adapter, which is supplied for model WAX214PA. (For model WAX214v2, a power adapter is an option that you can purchase.) Figure 5.

  • Page 16: Initial Login Process

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 To set up the AP with a non-PoE connection to your network: 1. Connect an Ethernet cable to the LAN/PoE+ port on the AP. 2. Connect the other end of the Ethernet cable to a switch that is connected to your network and to the Internet.

  • Page 17: Connect Directly To The Ap Over Wifi And Log In For The First Time

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 WARNING: Make sure that the country is set to the location where the device is operating. You are responsible for complying with the local, regional, and national regulations that are set for channels, power levels, and frequency ranges.
  • Page 18 2. Launch a web browser and enter https://www.aplogin.net in the address field. The Welcome page for the setup process displays. If the Welcome page does not display but instead a security warning or a NETGEAR page displays: • Security warning: Your browser might display a security warning because of the self-signed certificate on the AP, which is expected behavior.
  • Page 19 In some countries, the AP is sold with a preconfigured country or region setting and you cannot change it. e. Select the check box to accept NETGEAR’s terms and conditions and acknowledge that you read the privacy notice. f. Click the Apply button.

  • Page 20: Connect To The Ap Over The Lan And Log In For The First Time

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 5. Wait one minute until the AP completes its restart. 6. If you were disconnected because the AP restarted, log back in to the management WiFi network. The summary page displays again.
  • Page 21 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Figure 7. Connect to the AP over the LAN The previous figure shows the AP connected to a switch, which is connected to a router and the Internet. A computer is connected to the same switch as the AP. (The computer can connect to the LAN in a different way, but as long as the computer and the AP are on the same LAN, the following procedure is applicable.)
  • Page 22 In some countries, the AP is sold with a preconfigured country or region setting and you cannot change it. e. Select the check box to accept NETGEAR’s terms and conditions and acknowledge that you read the privacy notice. f. Click the Apply button.

  • Page 23: When To Use Aplogin.net And When To Use The Assigned Ip Address

    • Your network includes another NETGEAR device that is also accessible by using https://www.aplogin.net. In such a situation, if you use https://www.aplogin.net, you might log in to the AP or you might log in to the other NETGEAR device, depending on your network situation.

  • Page 24: Find The Ip Address Of The Ap

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If you do not know the IP address that was assigned to the AP, see Find the IP address of the AP on page 24. Find the IP address of the AP By default, the IP address of the AP is https://192.168.0.100 (which is the same as...

  • Page 25: Log In To The Ap After You Complete The Initial Login Process

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 server), or dedicated DHCP server to see the devices that are connected to it, including the AP. The IP address that is assigned to the AP is listed. • Option 5: Use a third-party IP scanner. Use an IP scanner application (they are available free of charge on the Internet) in the network of your existing router.

  • Page 26: Change The Language

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Change the language By default, the language of the device UI is automatically detected. You can change the language. To change the language: 1. Launch a web browser from a computer or tablet that is directly connected over WiFi to the AP or connected to the same network as the AP.
  • Page 27 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 To connect a device to a user WiFi network on the AP: 1. Make sure that the AP is receiving power (its Power LED is lit) and is connected to the Internet (its LAN LED is lit), and that the WiFi radios are on (its WLAN LEDs are lit).

  • Page 28: Chapter 3 Manage The Wired Network Settings

    Manage the Wired Network Settings This chapter describes how you can manage the wired network settings of the AP. The chapter includes the following sections: • Set a static IPv4 address • Reenable the DHCP client of the AP • Use an existing management VLAN...

  • Page 29: Set A Static Ipv4 Address

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Set a static IPv4 address By default, the DHCP client of the AP is enabled, allowing a DHCP server (usually, a router) in your network to assign an IPv4 address to the AP. You can disable the DHCP client and set a static (fixed) IP address for the AP.

  • Page 30: Reenable The Dhcp Client Of The Ap

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Reenable the DHCP client of the AP If you disabled the DHCP client of the AP by assigning a static IP address, you can reenable it. To reenable the DHCP client of the AP: 1.

  • Page 31: Use An Existing Management Vlan

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Note: To log back in to the AP, you now must use the IP address that is assigned by the DHCP server in your network. To determine the IP address that the DHCP server assigned to the AP, use one of the following methods: •...
  • Page 32 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If your browser displays a security warning, you can proceed, or add an exception for the security warning. For more information, see kb.netgear.com/000062980. 3. Enter the AP login password and click the LOGIN button.

  • Page 33: Chapter 4 Manage Basic Wifi Settings

    Manage Basic WiFi Settings This chapter describes how you can manage basic WiFi settings of the AP. For information about advanced WiFi settings, see Manage Advanced WiFi Settings on page 48. The chapter includes the following sections: • User WiFi networks •...

  • Page 34: User Wifi Networks

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 User WiFi networks The AP supports four user WiFi networks that can broadcast on a single band or both radio bands. These four networks are in addition to the management WiFi network.
  • Page 35 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 4. Select Management > Network > Wireless. The page that displays shows the Wireless Settings section and other sections. 5. Go to the Wireless Settings - Access Point section. The section shows four WiFi networks. The Enabled check box is selected for enabled WiFi networks and cleared for disabled WiFi networks.

  • Page 36: Set Up Or Change An Open User Wifi Network

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 • WPA2/WPA3-Personal: This option, which is the same as WPA3-PSK/WPA2-PSK, enables WiFi devices that support either WPA2 or WPA3 to join the SSID. WPA2 is less secure than WPA3. 10. Configure the following settings: •...
  • Page 37 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 3. Enter the AP login password and click the LOGIN button. The AP login password is the one that you specified the first time you logged in to the AP. The password is case-sensitive.

  • Page 38: Set Up Or Change A User Wifi Network With Wpa2 Or Wpa3 Enterprise Security

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 • OWE: The WiFi network can only accept WiFi devices that support the WiFi enhanced open feature, which is based on opportunistic wireless encryption (OWE). Select this option only if all the WiFi devices in the WiFi network support OWE.
  • Page 39 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 The AP login password is the one that you specified the first time you logged in to the AP. The password is case-sensitive. The Dashboard page displays. 4. Select Management > Network > Wireless.

  • Page 40: Set Up Or Change A Guest Wifi Network

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 10. Configure the following RADIUS authentication server settings: • Group Key Update Interval: Set a period from 30 to 3600 seconds, which is the period after which the WiFi network group key changes in the background.
  • Page 41 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If you do not know the IP address, see Find the IP address of the AP on page 24. For more information about the management WiFi network, see Management WiFi network on page 43.
  • Page 42 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 10. In the Wireless Security section, select the open or OWE option or a WPA personal option from the Security Mode menu: • Open: A legacy open WiFi network does not provide any security. Any WiFi device can join the network.

  • Page 43: Management Wifi Network

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Management WiFi network You can use the management WiFi network only to access the device UI of the AP from a WiFi device for management purposes. That is, you do not get an Internet connection over this WiFi network.

  • Page 44: Disable The Idle Time-Out For The Management Wifi Network

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 A login page displays. If you do not know the IP address, see Find the IP address of the AP on page 24. For more information about the management WiFi network, see Management WiFi network on page 43.

  • Page 45: Disable The Management Wifi Network

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 To disable the idle time-out for the management WiFi network: 1. Launch a web browser from a computer or tablet that is directly connected over WiFi to the AP or connected to the same network as the AP.

  • Page 46: Change The Ap's Device Name

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 management VLAN setting is disabled. (These are the default VLAN settings for any WiFi network on the AP.) To disable the management WiFi network: 1. Launch a web browser from a computer or tablet that is directly connected over WiFi to the AP or connected to the same network as the AP.
  • Page 47 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 To change the AP’s device name: 1. Launch a web browser from a computer or tablet that is directly connected over WiFi to the AP or connected to the same network as the AP.

  • Page 48: Chapter 5 Manage Advanced Wifi Settings

    Manage Advanced WiFi Settings This chapter describes how you can manage advanced WiFi settings of the AP. For information about basic WiFi settings, see Manage Basic WiFi Settings on page 33. The chapter includes the following sections: • Hide the name of a user WiFi network •...

  • Page 49: Hide The Name Of A User Wifi Network

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Hide the name of a user WiFi network By default, a user WiFi network broadcasts its network name (also called the SSID) so that users can detect the WiFi network in the scanned network list of their WiFi device.

  • Page 50: Isolate Clients Of A User Wifi Network Without Exceptions

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 A pop-up window displays. 9. Click the OK button. Your settings are saved. The page closes. (The original page with the Wireless Settings section and other sections remains open.) Isolate clients of a user WiFi network without...

  • Page 51: Isolate Clients Of A User Wifi Network And Set Exceptions

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 5. Go to the Wireless Settings - Access Point section. The section shows four WiFi networks. The Enabled check box is selected for enabled WiFi networks and cleared for disabled WiFi networks.
  • Page 52 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If you are directly connected to the management WiFi network, you can enter https://www.aplogin.net. A login page displays. If you do not know the IP address, see Find the IP address of the AP on page 24. For more information about the management WiFi network, see Management WiFi network on page 43.

  • Page 53: Enable Vlan Isolation For A User Wifi Network And Set A Vlan Id

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Your settings are saved. The page closes. (The original page with the Wireless Settings section and other sections remains open.) Enable VLAN isolation for a user WiFi network and set a VLAN ID...

  • Page 54: Enable Fast Roaming

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 The Wireless Settings page displays. 5. Go to the Wireless Settings - Access Point section. The section shows four WiFi networks. The Enabled check box is selected for enabled WiFi networks and cleared for disabled WiFi networks.
  • Page 55 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 A login page displays. If you do not know the IP address, see Find the IP address of the AP on page 24. For more information about the management WiFi network, see Management WiFi network on page 43.

  • Page 56: Manage Access To A User Wifi Network Based On A Client's Mac Address

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Manage access to a user WiFi network based on a client’s MAC address By default, the AP does not restrict access to a user WiFi network based on a client’s MAC address.
  • Page 57 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 A login page displays. If you do not know the IP address, see Find the IP address of the AP on page 24. For more information about the management WiFi network, see Management WiFi network on page 43.

  • Page 58: Manually Block A Wifi Client From A User Wifi Network

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 10. Click the Apply button. A pop-up window displays. 11. Click the OK button. Your settings are saved. The page closes. (The original page with the Wireless Settings section and other sections remains open.)

  • Page 59: Remove A Wifi Client From An Access Control List

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 The page that displays shows the Connection List - 2.4GHz table and the Connection List - 5GHz table. 5. To block a connected WiFi device, do the following: a. Click the associated Block button in the Block column on the right.

  • Page 60: Set Up A Wifi On/Off Schedule For A User Wifi Network

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If you do not know the IP address, see Find the IP address of the AP on page 24. For more information about the management WiFi network, see Management WiFi network on page 43.
  • Page 61 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 You can use a predefined template for a schedule, refine such a schedule, or set a custom schedule. Depending on the schedule settings, WiFi is either turned off or on during the time that you set for a specific day.

  • Page 62: Change The Dhcp Server Settings For Guest Wifi Networks

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Available 8-17 daily except weekends. Custom schedule. Based on your selection, the Schedule Table is preconfigured. You can refine the settings. 6. To define a custom schedule or refine the settings for another type of schedule, do the following as needed in the Schedule Table: •...
  • Page 63 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 To change the DHCP server settings for all guest WiFi networks: 1. Launch a web browser from a computer or tablet that is directly connected over WiFi to the AP or connected to the same network as the AP.
  • Page 64 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 (Continued) Setting Description Automatic DHCP Server Settings Starting IP Address The starting IP address in the address range from which a WiFi client on a guest network can be assigned an IP address.

  • Page 65: Chapter 6 Manage The Wifi Radio Settings

    Manage the WiFi Radio Settings This chapter describes how you can manage the WiFi radio settings, which affect all user WiFi networks on the AP. The chapter includes the following sections: • Change the country and region of operation • Manage the channel high throughput mode •...

  • Page 66: Change The Country And Region Of Operation

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Change the country and region of operation After initial configuration, you can change the country and region of operation of the In some countries, the router is sold with a preconfigured country or region setting and you might not be able to change it.

  • Page 67: Manage The Channel High Throughput Mode

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 A pop-up window displays. 7. Click the OK button. Your settings are saved. Manage the channel high throughput mode The channel high throughput (HT) mode is also referred to as the channel width.

  • Page 68: Manage The Wifi Channels

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 3. Enter the AP login password and click the LOGIN button. The AP login password is the one that you specified the first time you logged in to the AP. The password is case-sensitive.
  • Page 69 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 To manage the WiFi channels: 1. Launch a web browser from a computer or tablet that is directly connected over WiFi to the AP or connected to the same network as the AP.

  • Page 70: Manage The Radio Transmit Power

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 • Groups of channels for the 5 GHz radio: To select a specific group of channels for the 5 GHz radio, select a U-NII button, for example, the U-NII-1 button or the U-NII-3 button.

  • Page 71: Change The Minimum Bit Rate

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If your browser displays a security warning, you can proceed, or add an exception for the security warning. For more information, see kb.netgear.com/000062980. 3. Enter the AP login password and click the LOGIN button.

  • Page 72: Manage Client Limits

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If your browser displays a security warning, you can proceed, or add an exception for the security warning. For more information, see kb.netgear.com/000062980. 3. Enter the AP login password and click the LOGIN button.
  • Page 73 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 For a radio, you can also disable client limits entirely, allowing an unlimited number of clients to associate with the radio. However, if too many clients simultaneously connect to the radio, the quality and throughput of the connection might decrease, or clients might not be able to connect.

  • Page 74: Manage The Multicast And Unicast Streams To Wifi Clients

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Your settings are saved. Manage the multicast and unicast streams to WiFi clients By default, when a WiFi clients request a multicast stream, the AP converts the multicast stream to a unicast stream, allowing the WiFi client to establish an individual session with the transmission server.

  • Page 75: Manage The 802.11Ax Mode For The 2.4 Ghz Radio

    WiFi standards. However, if your network includes many legacy devices that do not support WiFi 6, in some unlikely situations, compatibility problems could occur. To mitigate such situations, NETGEAR gives you the option to disable the 802.11ax mode for the 2.4 GHz radio.

  • Page 76: Enable Band Steering

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 4. Select Management > Network > Wireless. The page that displays shows the Wireless Settings section and other sections. 5. Do one of the following: • Disable the 802.11ax mode for the 2.4 GHz radio: Select the 11ax Disable radio button.
  • Page 77 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If your browser displays a security warning, you can proceed, or add an exception for the security warning. For more information, see kb.netgear.com/000062980. 3. Enter the AP login password and click the LOGIN button.

  • Page 78: Chapter 7 Maintain The Ap

    Maintain the AP This chapter describes how you can maintain the AP. The chapter includes the following sections: • Update the AP firmware • Back up or restore the configuration file • Change the AP login password • Manage the date and time settings •...

  • Page 79: Update The Ap Firmware

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Update the AP firmware You can log in to the AP and check if new firmware is available, you can configure the AP to automatically check for new firmware, and you can manually install a specific firmware version on your AP.

  • Page 80: Manage The Firmware Update Settings

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 The AP locates and downloads the firmware and begins the update. The page displays the update progress. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the update.

  • Page 81: Manually Update The Ap Firmware

    Your settings are saved. Manually update the AP firmware You can visit the NETGEAR support website to determine if new firmware is available for the AP. If new firmware is available, download the firmware file to your computer. If needed, unzip the firmware file.

  • Page 82: Back Up Or Restore The Configuration File

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 4. Select Management > System Manager > Firmware. The page that displays shows the Automatic Firmware Upgrade Check section and the Firmware Upgrade section. 5. Locate and select the firmware file on your computer by doing the following: a.

  • Page 83: Restore The Ap Configuration Settings

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If you do not know the IP address, see Find the IP address of the AP on page 24. For more information about the management WiFi network, see Management WiFi network on page 43.

  • Page 84: Change The Ap Login Password

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If you do not know the IP address, see Find the IP address of the AP on page 24. For more information about the management WiFi network, see Management WiFi network on page 43.
  • Page 85 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Your password must meet the following conditions: • Contains 8 to 32 characters • At least one uppercase character • At least one lowercase character • At least one number •...

  • Page 86: Manage The Date And Time Settings

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Manage the date and time settings By default, the AP is configured to automatically get the date and time from a Network Time Protocol (NTP) server that is preconfigured. You can also manually set the date and time, configure a time zone, and enable daylight saving time adjustment.

  • Page 87: Manage Universal Plug And Play

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Synchronize the date and time setting with the computer from which you log in to the device UI of the AP by clicking the Synchronize with PC button. • Automatically Get Date and Time: The AP automatically gets the date and time from the Network Time Protocol (NTP) server that is specified in the NTP Server field.

  • Page 88: Control The Leds

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 The Dashboard page displays. 4. Select Management > Management > Advanced. The page that displays shows the UPnP Settings section and the Email Alert section. 5. Select one of the following Status radio buttons: •...

  • Page 89: Restart The Ap From The Device Ui

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 5. Select the LED tab. The LED Control page displays. 6. To control the Power LED, select one of the following Power radio buttons: • Enable: The Power LED is enabled. This is the default setting.

  • Page 90: Schedule The Ap To Automatically Restart

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 The Dashboard page displays. 4. Select Management > System Manager > Backup Settings. The page that displays shows the Reboot the device section and the Backup/Restore Settings section. 5. Click the Reboot the device button.

  • Page 91: Reset The Ap To Factory Default Settings

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 4. Select Management > Management > Time Zone. The page that displays shows the Date and Time Settings section and the Time Zone section. 5. In the Auto Reboot Settings section, select the Status Enable radio button.
  • Page 92 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 To reset the AP to factory default settings using the device UI: 1. Launch a web browser from a computer or tablet that is directly connected over WiFi to the AP or connected to the same network as the AP.
  • Page 93 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 The Welcome page for the setup process displays. If the Welcome does not display, you might need to enter another IP address. Note the following: • If you do not know the IP address, see Find the IP address of the AP on page 24.

  • Page 94: Chapter 8 Monitor The Ap And Its Network Connections

    Monitor the AP and its Network Connections This chapter describes how you can monitor the AP and its network connections. The chapter includes the following sections: • Display the AP device, memory, LAN, and WiFi status information • Display the WiFi connections •...

  • Page 95: Display The Ap Device, Memory, Lan, And Wifi Status Information

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Display the AP device, memory, LAN, and WiFi status information You can display AP device information, memory information, Ethernet LAN information for IPv4, WiFi LAN information, and statistics. To display the AP device status and other information: 1.
  • Page 96 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Table 2. Device Information section (Continued) Setting Description MAC Address Wireless The fixed MAC address of the 5 GHz radio interface. LAN - 5GHz Country The country and region that you set for the AP operation. For more information, see Change the country and region of operation on page 66.
  • Page 97 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Table 3. Memory Information section (Continued) Setting Description Cached The total memory in KB and the cached memory in KB and percentage. Buffered The total memory in KB and the buffered memory in KB and percentage.

  • Page 98: Display The Wifi Connections

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Table 6. Wireless LAN Information - 5GHz section Setting Description Wireless Mode The WiFi mode, which is fixed at 802.11 ax/ac/n/a. Channel Bandwidth The WiFi channel bandwidth. For for information, see Manage the channel high throughput mode on page 67.
  • Page 99 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 A login page displays. If you do not know the IP address, see Find the IP address of the AP on page 24. For more information about the management WiFi network, see Management WiFi network on page 43.

  • Page 100: Display The Cpu, User Wifi Network, And Lan Traffic Loads

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Table 8. Connected WiFi device information (Continued) Setting Description RSSI The received signal strength indicator (RSSI) for the WiFi device. The RSSI is expressed in decibel-milliwatts (dBm). Block Whether the WiFi device is blocked from the user WiFi network. For more information, see the next step.
  • Page 101 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If your browser displays a security warning, you can proceed, or add an exception for the security warning. For more information, see kb.netgear.com/000062980. 3. Enter the AP login password and click the LOGIN button.

  • Page 102: Scan For Neighboring Access Points And Wifi Routers

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Scan for neighboring access points and WiFi routers Scanning for neighboring access points and WiFi routers is useful if you notice interference between your AP and other APs or WiFi routers. You can then adjust the channels on which your AP broadcasts (see Manage the WiFi channels on page 68).

  • Page 103: Logs

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 (Continued) Setting Description Channel The radio channel on which the SSID is being broadcast. Signal Level The strength of the WiFi signal that is being broadcast, expressed in –dBm. A lower value means a stronger signal. For example, –40 dBm indicates a stronger signal than –60 dBm.
  • Page 104 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If your browser displays a security warning, you can proceed, or add an exception for the security warning. For more information, see kb.netgear.com/000062980. 3. Enter the AP login password and click the LOGIN button.

  • Page 105: Set Up A Remote Log Server

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Your settings are saved. 8. To refresh the information on the page, click the Refresh button. The page refreshes and displays the most recent log messages. 9. To download the log file to your computer, click the Download button, and save the log file to a location on your computer.

  • Page 106: Set Up Email Alerts

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 5. To manage the remote log server capability, select one of the following Remote Log radio buttons: • Enable: The AP sends log messages to a remote log server. You must specify the IP address of the remote log server (see Step 7).
  • Page 107 In the Subject field, enter the subject information of the email or leave the default subject information. The default subject information depends on the model number (WAX214v2) and MAC address of the AP’s LAN interface (XX:XX:XX:XX:XX:XX in the following...

  • Page 108: Chapter 9 Perform Diagnostics And Troubleshooting

    Perform Diagnostics and Troubleshooting This chapter describes how you can perform diagnostics and troubleshoot the AP and its network connections. The chapter includes the following sections: • Send a ping • Send a traceroute request • Send a name server lookup request •...

  • Page 109: Send A Ping

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Send a ping The AP can ping the IPv4 address of a device or network location and display the results. You can use this option to check whether the AP can communicate with a particular IPv4 device or network location.

  • Page 110: Send A Traceroute Request

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Send a traceroute request The AP can send a traceroute request to an IPv4 address or host name and display the results. You can use this option to discover the paths that packets take to a remote destination.

  • Page 111: Send A Name Server Lookup Request

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Send a name server lookup request The AP can send a domain name server lookup (nslookup) request to an IP address or host name and display the results. You can use this option to discover the domain name of an IP address or, the other way around, the IP address of a domain name.

  • Page 112: Perform A Speed Test For The Connection To A Wifi Client

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Perform a speed test for the connection to a WiFi client You can perform a speed test for a point-to-point link between the AP and a WiFi client and display the results of the speed test. The maximum WiFi speed that the AP can measure is 100 Mbps.

  • Page 113: Quick Tips For Wifi Troubleshooting

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 The default is 20 seconds. 8. In the Check Interval field, enter the interval in seconds between the intermediate throughput results. The default is 5 seconds. The IPv4 Port field is fixed at port number 5201.

  • Page 114: Troubleshoot With The Leds

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 • Is the type of security supported? Make sure that the WiFi device supports the authentication and encryption that is configured for the user WiFi network. For more information, see User WiFi networks on page 34.

  • Page 115: Power Led Remains Off

    • Make sure that you are using the correct NETGEAR power adapter for this product. That is, do not use the power adapter for another NETGEAR product or a third-party power adapter.

  • Page 116: Ghz Wlan Led, 5 Ghz Wlan Led, Or Both Wlan Leds Are Off

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 2.4 GHz WLAN LED, 5 GHz WLAN LED, or both WLAN LEDs are off If the 2.4 GHz WLAN LED, 5 GHz WLAN LED , or both WLAN LEDs are off, do the following: •...

  • Page 117: A Wifi Device Cannot Connect To The Ap

    However, if your network includes many legacy devices that do not support WiFi 6, in some unlikely situations, compatibility problems could occur. To mitigate such situations, NETGEAR gives you the option to disable the 802.11ax mode for Perform Diagnostics and...

  • Page 118: You Cannot Connect To The Management Wifi Network

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 the 2.4 GHz radio. For more information, see Manage the 802.11ax mode for the 2.4 GHz radio on page 75. • Is the device at the wrong location? Make sure that the WiFi device is not too far from the AP or too close.

  • Page 119: Troubleshoot Internet Browsing

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Troubleshoot Internet browsing If a WiFi device is connected to the AP but unable to load any web pages from the Internet, it might be for one of the following reasons: •...

  • Page 120: Changes Are Not Saved In The Device Ui

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 • If the AP is connected to a network with a DHCP server and you do not know the IP address, determine the IP address that the DHCP server assigned to the AP by using...

  • Page 121: Troubleshoot Your Network Using The Ping Utility Of Your Computer Or Mobile Device

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Troubleshoot your network using the ping utility of your computer or mobile device Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can troubleshoot a network using the ping utility in your computer or mobile device.

  • Page 122: Test The Path From A Windows-Based Computer To A Remote Device

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 If you are using a wired connection to the AP, verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer. Test the path from a Windows-based computer to a remote...

  • Page 123: Appendix A Factory Default Settings And Technical Specifications

    Factory Default Settings and Technical Specifications This appendix includes the following sections: • Factory default settings • Technical specifications...

  • Page 124: Factory Default Settings

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Factory default settings You can reset the AP to the factory default settings, which are shown in the following table. For information about resetting the AP to its factory settings, see Reset the AP to factory default settings on page 91.
  • Page 125 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Table 9. Factory default settings (Continued) Feature Default Setting DHCP IP address range for The address range is derived from the range of the DHCP server (or router) in your guest WiFi client network, but it is not the same range.

  • Page 126: Technical Specifications

    Feature Description Power adapter A power adapter is included for model WAX214PA but not for model WAX214v2. Both models can operate with PoE power. 12V, 1.5A (18W), the plug is localized to the country of sale. Maximum power consumption with a power adapter: 15.1W Power over Ethernet If you do not use a power adapter, the LAN/PoE+ port requires 802.3at (PoE+)
  • Page 127 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Table 10. Technical specifications (Continued) Feature Description Maximum theoretical 2.4 GHz radio: 573.5 Mbps throughput 5 GHz radio: 1201 Mbps Maximum number of WiFi 128 (64 on the 2.4 GHz radio and 64 on the 5 GHz radio) clients The supported number of clients depends on the network and traffic conditions.

  • Page 128: Appendix B Mount The Ap To A Wall Or Ceiling

    Mount the AP to a Wall or Ceiling The AP package includes wall-mounting and ceiling-mounting components. You can mount the AP to a wall or to a ceiling with a 15/16 in. (24 mm) T-bar, or you can install the AP freestanding on a flat surface. We recommend that you use a flat Ethernet cable so that the cable fits in the narrow space between the AP and the surface on which it is mounted or placed.

  • Page 129: Mount The Ap To A Solid Wall

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Mount the AP to a solid wall CAUTION: Make sure that the wall is not damaged. For example, water damage can destroy drywall. To mount the AP to a solid wall: 1.
  • Page 130 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 7. Hold the AP at approximately a 45-degree angle, and attach it to the mounting plate. 8. Twist the AP clockwise to lock it onto the mounting plate. Mount the AP to a Wall or...

  • Page 131: Mount The Ap To A T-Bar

    Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Mount the AP to a T-bar To mount the AP to a T-bar: 1. If the T-bar lock is not yet attached to the metal bracket, slide the T-bar lock partially into the metal bracket.
  • Page 132 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 6. Connect an Ethernet cable, or both an Ethernet cable and power adapter, to the AP before mounting. The AP is designed to be unobtrusive, so it sits flat on the ceiling surface when it is mounted.
  • Page 133 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 The AP is in position and locked onto the mounting plate. Mount the AP to a Wall or User Manual Ceiling...
  • Page 134 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 Unmount the AP CAUTION: Make sure that you hold the AP so that it does not drop when you release it from the mounting plate. To unmount the AP: 1. Place your thumb on the locking latch, located behind the LEDs on opposite side of the AP.
  • Page 135 Essentials WiFi 6 AX1800 Dual Band Access Point Model WAX214v2 The mounting plate remains attached to the T-bar or the wall. Mount the AP to a Wall or User Manual Ceiling...

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