Troubleshoot Your Network Using The Ping Utility Of Your Computer Or Mobile Device; Test The Lan Path From A Windows-Based Computer To The Ap - NETGEAR WAX220 User Manual

Essentials WiFi 6 AX4200 Dual Band Multi-Gig Access Point Model WAX220
Troubleshoot your network using the ping
utility of your computer or mobile device
Most network devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
troubleshoot a network using the ping utility in your computer or mobile device.
Test the LAN path from a Windows-based computer to the
AP
You can ping the AP from a Windows-based computer to verify that the path to your
AP is set up correctly. You can use a WiFi or wired connection to the AP.
To ping the AP from a Windows-based computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the AP, as in this
example:
ping www.aplogin.net
3. Click the OK button.
You see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, check to see if the following is correct:
• Correct LAN subnet?
Verify that the IP addresses and LAN subnet for the AP and your computer are correct.
For more information, see Display the AP device, memory, LAN, and WiFi status
information on page 95.
• Correct physical connections?
If the AP and computer are connected through a switch or hub, make sure that the
link LEDs are lit for the switch ports that are connected to the AP and computer.
• Correct software?
Perform Diagnostics and
Troubleshooting
121 User Manual