Troubleshoot With The Leds - NETGEAR WAX220 User Manual

Essentials WiFi 6 AX4200 Dual Band Multi-Gig Access Point Model WAX220
• Is the type of security supported? Make sure that the WiFi device supports the
authentication and encryption that is configured for the user WiFi network. For more
information, see User WiFi networks on page 34.
Note: If the AP's WiFi authentication and encryption is set to WPA3 Personal, make
sure that the WiFi adapter device driver is updated to the latest version on the WiFi
device.
• Is the device blocked in a MAC filter? Make sure that the WiFi device is not on a
MAC filter (access control list) that blocks access to the device (see Manage access
to a user WiFi network based on a client's MAC address on page 56).
• Is the device at the wrong location? Make sure that the WiFi device is not too far
from the AP or too close. To see if the signal strength improves, move the WiFi device
near the AP but at least 6 feet (1.8 meters) away.
• Is the WiFi signal blocked? Make sure that the WiFi signal is not blocked by objects
between the AP and the WiFi device.
• Is the user WiFi network hidden? If the AP's user WiFi network broadcast is disabled,
the WiFi network name is hidden and does not display in the WiFi device's scanning
list.
To connect to a hidden network, the user must know and enter both the network
name and the WiFi password. For more information about the user WiFi network
broadcast, see Hide the name of a user WiFi network on page 49.
• Does the device functions as a DHCP client? Make sure that the WiFi device does
not use a static IP address but is configured to receive an IP address automatically
with DHCP. (For most devices, DHCP is the default setting.)

Troubleshoot with the LEDs

For general information about the LEDs and LED icons, see Top panel with LEDs on
page 8.
When you connect the AP to a power source, if you did not disable the LEDs (see Control
the LEDs on page 88), the LEDs light as described here:
1. The Power LED lights solid amber.
2. The LAN LED lights solid green or is blinking green.
3. After about 90 seconds, the Power LED, 2.4 GHz WLAN, and 5 GHz WLAN LEDs light
solid green.
Perform Diagnostics and
Troubleshooting
114 User Manual