Troubleshoot With The Leds - NETGEAR WAC104 User Manual

• Make sure that your WiFi device is not too far from the AP or too close. To see if the
signal strength improves, move your WiFi device near the AP but at least 6 feet
(1.8 meters) away.
• Make sure that the WiFi signal is not blocked by objects between the AP and your
WiFi device.
• Make sure that the AP's SSID broadcast is not disabled.
If the AP's SSID broadcast is disabled, the WiFi network name is hidden and does
not display in your WiFi device's scanning list. To connect to a hidden network, you
must enter the network name and the WiFi password. For more information about
the SSID broadcast, see View or change the basic WiFi settings on page 33.
• Make sure that your WiFi device does not use a static IP address but is configured
to receive an IP address automatically with DHCP. (For most devices, DHCP is the
default setting.)
Internet problems:
If you cannot access the Internet from a device that is connected to the AP, try the
following:
• Make sure that one of the AP's LAN ports is connected to a router in your network.
(Do not connect the AP directly to your modem. The AP must be connected to your
router.)
• Make sure that the router is connected to your modem.
• Make sure that your modem is connected to the Internet outlet.
• Make sure your Internet service provider (ISP) is not experiencing an outage.

Troubleshoot with the LEDs

When you turn on the power, the LEDs light as described here:
1. The Power LED
solid green and remains that way, indicating that the startup procedure is complete
and the AP is ready.
2. When the startup procedure is complete, verify the following:
• The WiFi LED
turned off).
•
If a LAN device is connected to a LAN port, the associated LAN LED
solid green or blinks green.
Troubleshooting
802.11ac Wireless Access Point Model WAC104
lights solid green temporarily, then blinks green, and finally turns
lights solid green or blinks green (unless the WiFi radios are
84
lights
User Manual