Troubleshooting; 1: To Troubleshoot Led-Indicated Issues - Honeywell HON-CGW-MBB Installation And User Manual

Troubleshooting

6.2 Troubleshooting
Issues that may occur during the gateway's operation can be resolved on your own using
the tables below or by contacting Honeywell Technical Support. The issues can be either
LED-indicated issues or other issues.
6.2.1 To Troubleshoot LED-Indicated Issues
When an LED status indicates issues, refer to the below table to determine their possible
fixes.
Power LED Status
OFF
ON
Trouble LED Status
ON and SOLID Amber
Flashing Amber once
per second
Flashing Amber once
per second
Panel LED Status
OFF
CLSS Gateway - Installation and Users' Manual | P/N:LS10248-000HW-E | REV. F | FEB/11/2022
Table 6.1: LED-Indicated Issues and Possible Fixes
SOM: Power LED-Indicated Issues
Other LEDs' Status
All other LEDs are OFF
All other LEDs are OFF
DL2: Trouble LED-Indicated Issues
Other LEDs' Status
Any
• DL3 The panel LED is OFF
• DL4 The CLSS Site Manager
LED is flashing once per
second
• DL3 The panel LED is flashing
once per second
• DL4 The CLSS Site Manager
LED is OFF
DL3: Panel LED-Indicated Issues
Other LEDs' Status
• DL2 The Trouble LED is OFF
Post-Installation Activities
Possible Fixes
• Ensure that the gateway board's
power source is supplying the
required 24V DC power.
• Do the following:
1. Remove all the connected cables.
2. Wait for one minute.
3. Reconnect all the cables.
4. Ensure that the gateway board is
getting its 24V DC power.
If the above steps do not fix the issue,
contact Honeywell Technical Support.
Possible Fixes
• It is a critical issue. Contact
Honeywell Technical Support.
Check the following and correct if
necessary:
• The cable connections at the
gateway's port and at the panel's
port
• The cable connecting the
gateway board and the panel
Check the following and correct if
necessary:
• Internet connectivity
• Eth1 cable connections at the
gateway board side and at the
panel side
• The Eth1 cable
Possible Fixes
Check the following and correct if
necessary:
• The cable connections at the
gateway board side and at the
panel side
• The Eth2 cable connecting the
gateway board and the panel
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