Mitsubishi Electric MELSEC iQ-R Series User Manual page 168

Troubleshooting on a file server
Symptom
A recording file is not saved.
The file saving test fails.
5 TROUBLESHOOTING
166
5.6 Recorder Module
Check point
Is an SD memory card specified as the save destination in the
saving path setting?
(Page 137 Saving Path Setting)
Is the path to the save destination specified in the saving path
setting correct?
(Page 137 Saving Path Setting)
Is the DNS setting in the module parameter correct when the
save destination is specified by using its host name?
(Page 137 Saving Path Setting, Page 97 DNS setting
screen)
Is the same path specified for the save destination in multiple
systems?
Is there any disconnection in the connection route?
Are there a firewall and proxy server in the connection route?
Is the firewall of a personal computer enabled?
Is antivirus software blocking Ethernet communications?
Is there any problem with the network of the connection
route?
Is there any problem with the load on a file server?
Is there any disconnection in the connection route?
Is the path to the save destination specified in the saving path
setting correct?
(Page 137 Saving Path Setting)
Is the DNS setting in the module parameter correct when the
save destination is specified by using its host name?
(Page 137 Saving Path Setting, Page 97 DNS setting
screen)
Are the user name and password for connecting to a file
server correct?
Is the write access right set for the save destination specified
in the saving path setting?
Is there sufficient free space on a file server?
Are there a firewall and proxy server in the connection route?
Is the firewall of a personal computer enabled?
Is antivirus software blocking Ethernet communications?
Is there any problem with the network of the connection
route?
Is there any problem with the load on a file server?
Are multiple modules or applications accessing the save
destination specified in the saving path setting at the same
time?
Corrective action
Specify a file server as the save destination.
Review the specified path.
Review the DNS setting in the module parameter.
Specify a different path for the save destination for each
system.
• Connect the cables properly.
• Replace the cables with new ones.
Check the firewall and proxy server settings with the network
administrator.
Disable the firewall when using a direct connection.
• Change the antivirus software settings to allow Ethernet
communication.
• Lower the level of the security settings of the antivirus
software.
• Stop the antivirus software.
• Reduce the load on the network by separating the network.
• Review the connection route settings.
• Reduce the load on the file server by reviewing the antivirus
software and Windows update settings.
• Reduce access to the file server.
• Connect the cables properly.
• Replace the cables with new ones.
Review the specified path.
Review the DNS setting in the module parameter.
Review the user name and password specified in the saving
path setting.
(Page 137 Saving Path Setting)
Set the write access right for the save destination.
Secure sufficient free space for saving recording files.
Check the firewall and proxy server settings with the network
administrator.
Disable the firewall when using a direct connection.
• Change the antivirus software settings to allow Ethernet
communication.
• Lower the level of the security settings of the antivirus
software.
• Stop the antivirus software.
• Reduce the load on the network by separating the network.
• Review the connection route settings.
• Reduce the load on the file server by reviewing the antivirus
software and Windows update settings.
• Reduce access to the file server.
Perform the file saving test to the save destination while
multiple modules or applications are not accessing it at the
same time.