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Mitel 6910 User Manual

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Mitel 6910 SIP Phone
RELEASE 6.1.0 USER GUIDE
58016545REV00
October, 2021

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Summary of Contents for Mitel 6910

  • Page 1 Mitel 6910 SIP Phone RELEASE 6.1.0 USER GUIDE 58016545REV00 October, 2021...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commit- ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3 Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.

  • Page 4: Table Of Contents

    WELCOME ........1 6910 IP Phone ....... . . 1 6910t IP Phone .
  • Page 5 FINDING YOUR PHONE’S IP ADDRESS ....22 PHONE STATUS VIA THE MITEL WEB UI ....23 SIP ACCOUNT STATUS .
  • Page 6 CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING THE MITEL WEB UI ......62 USING THE ACD KEY .
  • Page 7 REDIAL KEY ........76 CONFIGURING A REDIAL KEY ....77 CONFERENCE KEY .
  • Page 8 CONFIGURING A DND KEY ..... 116 CONFIGURING DND USING THE MITEL WEB UI ..117 USING DND MODES VIA THE IP PHONE UI .
  • Page 9 CONFIGURING PREFERRED LINE AND PREFERRED LINE TIMEOUT USING THE MITEL WEB UI ......144 GOODBYE KEY CANCELS INCOMING CALLS ....145 CONFIGURING GOODBYE KEY TO CANCEL INCOMING CALLS .
  • Page 10 WHY IS MY DISPLAY BLANK? ......162 WHY CAN’T I GET A DIAL TONE? ..... . 162 WHY DOESN’T MY PHONE RING? .

  • Page 11: Welcome

    To differentiate between the 6910 IP Phone and 6910t IP Phone, the Mitel shield icon is added to the phone, and handset to indicate that the phone is built from plastics protected with the antimicrobial tech- nology.

  • Page 12: Phone Features

    • an end user. The User Guide can be downloaded from http://www.miteldocs.com. Mitel SIP IP Phones Administrator Guide – Describes how to set up the Mitel SIP IP phones on the • network and contains advanced configuration instructions. The Administrator Guide is intended for the System Administrator and can be downloaded from http://www.miteldocs.com.
  • Page 13 WELCOME INSTALLATION AND SETUP configuration information, System Administrators should refer to the Mitel SIP IP Phones Administrator Guide.

  • Page 14: Ip Phone Keys

    IP PHONE KEYS KEY PANEL The following sections describe the various 6910 phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.

  • Page 15: Key Description

    Options Key Programmable Keys Directory Key KEY DESCRIPTION The following table identifies the keys on the key panel of your 6910 IP phone that you can use for handling calls. DESCRIPTION Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
  • Page 16 IP PHONE KEYS KEY DESCRIPTION DESCRIPTION Conference Key - Begins a conference call with the active call. For more information, see “Conferencing Calls”. Options Key - Accesses services and options to customize your phone. Your System Administrator may have already customized some of your settings.

  • Page 17: Keypad Keys

    Keys”. KEYPAD KEYS The 6910 has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6910 phone keypad includes the following: The * is called the star key. The # is called the number sign, pound key, or hash key, depending on one's nationality or personal preference.

  • Page 18: E.164 Support

    E.164 numbers are formatted as [+] [country code] [subscriber number including area code], and can have a maximum of 15 digits. Users can dial E.164 numbers from 6910 IP phones. The support for inserting the '+' symbol is provided to users in the following ways: When dialing from the phone, users can insert the '+' symbol by a long-press of the '0' key.

  • Page 19: Getting Started

    PLUGGING IN AND STARTING THE PHONE GETTING STARTED The 6910 must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
  • Page 20 (Press Skip to continue without selecting a server). The 6910 phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message Updating Configuration. This may take a few moments while the phone downloads the latest updates.

  • Page 21: Voice Services

    When the configuration update is complete, the phone displays the following screens: Voice Services Voice Services can be configured on Mitel 6910 SIP phones to provide remote workers access to the same rich communication capabilities as provided to in-office workers.
  • Page 22 GETTING STARTED OICE ERVICES MiCloud Connect • MiVoice Connect • Manual Configuration • Manual Software Upgrade • For MiCloud Connect, enter User DID and Password. • For MiVoice Connect in the Config. Server field, enter the MiVoice Connect Server IP address. •...

  • Page 23: Idle Screens

    The phone will auto reboot if the user enters the configuration server details and/or configure a line on • the WebUI. To view or edit the Voice Services settings on the Mitel 6910 SIP phone: Press the ( Options) key on the phone to enter the Options menu.

  • Page 24: Incomplete Configuration

    If changes have been made to your phone settings, you may need to restart your phone. For more infor- mation on restarting your phone, see “Restarting Your Phone”. For more information about connecting your phone, refer to the Mitel 6910 Installation Guide or check with your System Administrator for assistance.

  • Page 25: Methods For Customizing Your Phone

    There are two ways to customize specific options on your phone: Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. • PHONE OPTIONS VIA THE IP PHONE UI You can customize your phone by pressing the key and accessing the IP phone UI.
  • Page 26 METHODS FOR CUSTOMIZING YOUR PHONE PHONE OPTIONS VIA THE IP PHONE UI OPTION NUMBER OPTION NUMBER Preferences Tones Ring Tone – Tone Set – Display Contrast Level – Backlight – Speed Dial Edit Live Dialpad Time and Date Time Format –...

  • Page 27: Simplified Options List

    METHODS FOR CUSTOMIZING YOUR PHONE PHONE OPTIONS VIA THE IP PHONE UI OPTION NUMBER OPTION NUMBER Directory Display Name Order Sorting Preferences External Sources (available only if external directory sources are configured by your Administrator) Phone Lock Diagnostics Log Issue : *The Administrator Menu options are Administrator-level functions only, and arenot accessible by NOTE the user.

  • Page 28: Using The Ip Phone Ui

    METHODS FOR CUSTOMIZING YOUR PHONE PHONE OPTIONS VIA THE IP PHONE UI OPTIONNUMBER OPTION Preferences Tones Ring Tone – Tone Set – Display Contrast Level – Backlight – Phone Status IP&MAC Addresses LAN Port PC Port Firmware Info Error Messages Restart Phone Copyright Phone Lock...

  • Page 29: Phone Options Via The Mitel Web Ui

    In addition to the IP phone UI options, you can customize additional options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address.
  • Page 30 PHONE OPTIONS VIA THE MITEL WEB UI You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings.
  • Page 31 Group Paging RTP Settings • Ring Tones (global and per-line basis) • Time and Date Settings • Language Settings • Account Configuration - Allows you to configure DND and Call Forward by account.You can have multiple accounts on the 6910.

  • Page 32: Phone Status

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.

  • Page 33: Phone Status Via The Mitel Web Ui

    Select IP&MAC Addresses and press the key or Enter key. The IP address of your 6910 IP phone displays in the IP Address field. PHONE STATUS VIA THE MITEL WEB UI Use the following procedure to view the phone status via the Mitel Web UI.

  • Page 34: Sip Account Status

    SIP Status • SIP ACCOUNT STATUS The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. STATUSCONDITION DESCRIPTION...

  • Page 35: Customizing Your Phone

    CUSTOMIZING YOUR PHONE RING TONES AND TONE SETS CUSTOMIZING YOUR PHONE The following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, or both, and provide procedures applicable to the option. RING TONES AND TONE SETS You can configure ring tones and ring tone sets on the IP phone.
  • Page 36 CUSTOMIZING YOUR PHONE RING TONES AND TONE SETS CONFIGURATION METHOD VALID VALUES DEFAULT VALUE Mitel Web UI Global: Global Setting: Velocity Tone 1 Skyline Rise Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8...

  • Page 37: Configuring Ring Tones And Tone Sets

    Ring cadence pattern • You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. CONFIGURING RING TONES AND TONE SETS...
  • Page 38 The ring tone and tone Set you select is immediately applied to the IP phone. MITEL WEB UI Click on Basic Settings > Preferences > Ring Tones. For global configuration In the Ring Tones section, select a country from the Tone Set field. Valid values are: Australia –...

  • Page 39: Installing Custom Ring Tones Using The Mitel Web Ui

    "Ring Tones" NOTE Click Save Settings. INSTALLING CUSTOM RING TONES USING THE MITEL WEB UI NOTE Access to the Custom Ringtones Web UI menu is only available if enabled by your System Adminis- trator. Ringtones must be in .wav format. The IP phones support the following WAV file specifications: G.711 ì-law and a-law Codec...

  • Page 40: Display

    : Press the Delete button to delete the desired ringtone from your phone. NOTE DISPLAY The 6910 IP phone allows you to configure display settings pertaining to the LCD contrast level and back- light. CONTRAST LEVEL The Contrast Level option on the IP phone allows you to set the amount of contrast on the LCD display.

  • Page 41: Backlight

    The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6910 IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.

  • Page 42: Time And Date

    • Daylight savings time • Time servers • : Only the time and date formats and time servers can be set using the Mitel Web UI. NOTE CONFIGURING TIME AND TIME FORMAT IP PHONE UI Press on the phone to enter the Options List.

  • Page 43: Configuring The Time Zone

    CUSTOMIZING YOUR PHONE TIME AND DATE Press the key or select Done to save the date setting. Select Date Format. Select a date format from the list of options. Valid values are: WWW MMM DD (default) – DD-MMM-YY – YYYY-MM-DD –...

  • Page 44: Configuring Time Servers

    Enter an IP address or domain name for the time server. : Time Servers are enabled by default. The Time Servers can be Enabled orDisabled only from NOTE the Mitel Web UI. Press the key or select Set to save the time server setting.

  • Page 45: Language

    Click Save Settings. LANGUAGE The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.

  • Page 46: Specifying The Language To Use

    Turkish • You can also configure the language to use when inputting values in the Mitel Web UI and the IP phone SPECIFYING THE LANGUAGE TO USE Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Mitel Web UI.

  • Page 47: Input Language

    IP phone by your System Administrator. English is the default language and cannot be changed or removed. Click Save Settings. The change is dynamic. The Mitel Web UI displays all screens in the language you selected.
  • Page 48 CUSTOMIZING YOUR PHONE LANGUAGE UPPERCASE CHARACTERS LOWERCASE CHARACTERS * <SPACE> * <SPACE> #/\@ #/\@ French UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀÂÇÁÅÆ abc2àâçáåæ DEF3ÉÈÊË def3éèêë GHI4ÎÏ ghi4îï JKL5 jkl5 MNO6ÑÓÒÔÖ mno6ñóòôö PQRS7 pqrs7 TUV8 tuv8úùûü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Spanish...
  • Page 49 CUSTOMIZING YOUR PHONE LANGUAGE UPPERCASE CHARACTERS LOWERCASE CHARACTERS * <SPACE> * <SPACE> #/\@ #/\@ German UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÄÀ abc2äà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6Ö mno6ö PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Italian...
  • Page 50 CUSTOMIZING YOUR PHONE LANGUAGE UPPERCASE CHARACTERS LOWERCASE CHARACTERS * <SPACE> * <SPACE> #/\@ #/\@ Portuguese UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian...
  • Page 51 CUSTOMIZING YOUR PHONE LANGUAGE UPPERCASE CHARACTERS LOWERCASE CHARACTERS * <SPACE> * <SPACE> #/\@ #/\@ Nordic UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÅÄÆÀ abc2åäæà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6ÖØ mno6öø PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Configuring Language Input Using the IP Phone UI...

  • Page 52: Latin 2 Character Set

    Latin 2 Character Set The 6910 includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and input- ting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.

  • Page 53: User Password

    You can change your user password using the IP phone UI or the Mitel Web UI. : The IP phones support alphanumeric password with the supported characters.

  • Page 54: Setting A User Password

    If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only. : The IP phones support alphanumeric password with the supported characters.

  • Page 55: Restarting Your Phone

    CUSTOMIZING YOUR PHONE RESTARTING YOUR PHONE MITEL WEB UI Click on Operation > Phone Lock. Click on the Reset User Password field, click Reset. The following screen displays In the Current Password field, leave this blank. In the New Password field, enter a new password.

  • Page 56: Credentials

    Press # Confirm to confirm the restart of the phone. If you do not wish to restart your phone, press Cancel key to cancel. : Your phone is out of service temporarily during the restart and downloadingprocess. NOTE MITEL WEB UI Click on Operation > Reset. Click Restart. Click OK at the confirmation prompt.

  • Page 57: Directory

    CUSTOMIZING YOUR PHONE DIRECTORY DIRECTORY You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contacts using either their first name or last name is available. If external Directory sources are configured, you can enable/disable the respective Directory sources as well as rename Directory folder labels in this menu.

  • Page 58: Phone Lock

    “Phone Lock Key”. In the Mitel Web UI, the Operation > Phone Lock path also allows you to perform the following: Reset a user password. Clicking on the Reset key in the Reset User Password field displays a screen •...

  • Page 59: Emergency Dial Plan

    You can set the emergency dial plan using the Mitel Web UI only. NOTE Emergency dial plan pattern matching is only functional when the live dialpad feature is enabled.

  • Page 60: Defining An Emergency Dial Plan

    A police and/or fire emergency number in Asia, Europe, Middle East, and SouthAmerica. DEFINING AN EMERGENCY DIAL PLAN MITEL WEB UI Click on Operation > Phone Lock. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emer- gency services.

  • Page 61: Line Keys And Programmable Keys

    There are 8 multi-functional keys on the 6910 phone that are programmable. You can only use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function:...
  • Page 62 LINE KEYS AND PROGRAMMABLE KEYS PROGRAMMABLE KEYS KEY FUNCTION DESCRIPTION Flash Indicates the key is set to generate a flash event when it is pressed. The IPphone generates flash events only when a call is connected and there is anactive RTP stream (for example, when the call is not on hold).
  • Page 63 LINE KEYS AND PROGRAMMABLE KEYS PROGRAMMABLE KEYS KEY FUNCTION DESCRIPTION Callers List Indicates the key is configured to access the (Key 1 by Default) Callers List. Redial Indicates the key is configured to access the Redial List. Conference Indicates the key is configured to initiate a conference call.

  • Page 64: Line Key

    LINE KEYS AND PROGRAMMABLE KEYS LINE KEY LINE KEY You can set a programmable key to act as a line/call appearance key on the 6910. For more information about the behavior of Line keys, see "Line Keys and Programmable Keys".

  • Page 65: Speed Dial Prefix

    The speed dial feature also allows you to specify a preset string of numbers followed by a + that the phone dials automatically after pressing the speed dial key. You can use this feature for numbers that contain long prefixes. For example, if you had the following speed dial configuration in the Mitel Web UI: Key 1 Type: Speeddial...

  • Page 66: Creating A Speed Dial Using The Speed Dial Edit Option

    LINE KEYS AND PROGRAMMABLE KEYS CREATING A SPEED DIAL KEY Press 4 Save to save the number as a speed dial key. By default, the phone automatically assigns the speed dial key to line 1 if available. Toselect a different line, use the navigation keys.

  • Page 67: Creating A Speed Dial Using A Programmable Key In The Mitel Web Ui

    LINE KEYS AND PROGRAMMABLE KEYS CREATING A SPEED DIAL KEY Press 4 Save to save the speed dial key to the line specified. CREATING A SPEED DIAL USING A PROGRAMMABLE KEY IN THE MITEL WEB UI Click on Operation > Programmable Keys.

  • Page 68: Creating Speed Dial Key Using Keypad Speed Dial In The Mitel Web Ui

    In the Line field, select a line for which to apply the speed dial to. Valid values are 1 through 24. Click Save Settings. EDITING SPEED DIAL KEYS On the 6910, you can edit a speed dial key using any of the following methods: Using the Mitel Web UI at the path: •...

  • Page 69: Editing A Speed Dial On A Programmable Key

    You can cancel out of the speed dial editing process at any time without saving, by pressing the key. On the 6910, you can remove the speed dial key by erasing the speed dial number digits (leaving the speed dial value blank) and then pressing 4 Save. Use the key to delete the digits.

  • Page 70: Do Not Disturb (Dnd) Key

    Click Save Settings. : You can delete a speed dial key by changing the Type field to None. NOTE EDITING A SPEED DIAL USING KEYPAD SPEED DIAL IN THE MITEL WEB UI MITEL WEB UI Click on Operation > Keypad Speed Dial.

  • Page 71: Configuring A Dnd Key

    AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL MANAGERS) The 6910 supports Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).

  • Page 72: Configuring An Automatic Call Distribution (Acd) Key Using The Mitel Web Ui

    : It is recommended you configure no more than a single ACD key or programmable key per IP NOTE phone. CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING THE MITEL WEB UI Click on Operation >Programmable Keys . Programmable Keys Select from Key 1 through Key 8 .

  • Page 73: Xml Key

    To logout of the queue, press 4 Logout. The server no longer distributes phone calls to your IP phone. XML KEY The 6910 IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone.

  • Page 74: Configuring An Xml Key

    LINE KEYS AND PROGRAMMABLE KEYS XML KEY CONFIGURING AN XML KEY MITEL WEB UI Click on Operation > Programmable Keys. Programmable Keys Select from Key 1 through Key 8. In the Type field, select XML to apply to the key.

  • Page 75: Accessing The Xml Application

    FLASH KEY You can set a programmable key to generate a flash event when it is pressed on the 6910. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 76: Sprecode Key

    Click Save Settings. PARK/PICKUP KEYS The 6910 phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.

  • Page 77: Configuring Park/Pickup Keys

    After the call is parked, you can press the Pickup key, followed by the applicable value to pickup the • call. Administrators can configure the Park and Pickup keys for any line using the configuration files or the Mitel Web UI. CONFIGURING PARK/PICKUP KEYS MITEL WEB UI Click on Operation > Programmable Keys.

  • Page 78: Last Call Return Key

    LAST CALL RETURN KEY Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.

  • Page 79: Configuring A Last Call Return Key

    Click Save Settings. CALL FORWARD KEY Using the Mitel Web UI, you can configure the Call Forward function on a programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 80: Configuring A Call Forward

    LINE KEYS AND PROGRAMMABLE KEYS SPEEDDIAL/XFER CONFIGURING A CALL FORWARD MITEL WEB UI Click on Operation > Programmable Keys. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Call Fwd. Click Save Settings. SPEEDDIAL/XFER The Speeddial key allows a number to be dialed quickly by pressing one key configured for speed dialing.

  • Page 81: Configuring A Speeddial/Xfer Key

    Click Save Settings. SPEEDDIAL/CONF The 6910 allows you to configure a programmable key to be used as a speed dial conference key (Speed- dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call.

  • Page 82: Configuring A Speeddial/Conf Key

    Click Save Settings. SPEEDDIAL/MWI The 6910 supports multiple voicemail registration by using the Speeddial/MWI key. This feature can be useful in scenarios where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail messages.

  • Page 83: Configuring A Speeddial/Mwi Key

    LINE KEYS AND PROGRAMMABLE KEYS DIRECTORY KEY CONFIGURING A SPEEDDIAL/MWI KEY MITEL WEB UI Click on Operation > Programmable Keys. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Speeddial/MWI. In the Value field, enter call URI and voicemail URI separated by a semi-colon, as per the following syntax: [call URI];[voicemail URI].

  • Page 84: Configuring A Directory Key

    In the Type field, select Directory. Click Save Settings. CALL HISTORY KEY By default, the 6910 has a dedicated Call History List key. However, using the Mitel Web UI, you can assign the Callers List function to any programmable key.

  • Page 85: Configuring A Callers List Key

    : For more information about the Callers List, see Callers List NOTE CONFIGURING A CALLERS LIST KEY Mitel Web UI Click on Operation > Programmable Keys. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Callers List.

  • Page 86: Redial Key

    Click Save Settings. REDIAL KEY By default, the 6910 has a dedicated Redial List key. However, using the Mitel Web UI, you can assign the Redial List function to any programmable key. The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you placed.

  • Page 87: Configuring A Redial Key

    Select from Key 1 through Key 8. In the Type field, select Redial. Click Save Settings. CONFERENCE KEY By default, the 6910 has a dedicated Conference key. However, using the Mitel Web UI, you can assign the Conference function to any programmable key.

  • Page 88: Configuring A Conference Key

    Select from Key 1 through Key 8. In the Type field, select Conference. Click Save Settings. TRANSFER KEY By default, the 6910 has a dedicated Transfer key. However, using the Mitel Web UI, you can assign the Transfer function to any programmable key.

  • Page 89: Configuring A Transfer Key

    : For more information about transferring calls, see “Transferring Calls”. NOTE CONFIGURING A TRANSFER KEY MITEL WEB UI Click on Operation > Programmable Keys. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Transfer. Click Save Settings.

  • Page 90: Intercom Key

    Icom key on your phone to use for outgoing intercom calls. You must configure a program- mable key with the function, Icom. CONFIGURING AN INTERCOM KEY MITEL WEB UI Click on Operation > Programmable Keys. Programmable Keys Select from Key 1 through Key 8.

  • Page 91: Using The Icom Key

    The 6910 allows you to configure a Services key that, when pressed displays the Services Menu. The Services key can also access any XML applications setup by your System Administrator. By default, the Services key is programmed on Key 8. However, using the Mitel Web UI, you can assign the Services function to any programmable key.

  • Page 92: Configuring A Services Key

    LINE KEYS AND PROGRAMMABLE KEYS PHONE LOCK KEY CONFIGURING A SERVICES KEY MITEL WEB UI Click on Operation > Programmable Keys. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Services. Click Save Settings. USING THE SERVICES KEY IP PHONE UI Press the Services key.

  • Page 93: Configuring A Phone Lock Key

    In the Type field, select Phone Lock. Click Save Settings. : You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI NOTE at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options >...

  • Page 94: Configuring A Paging Key

    USING THE PAGING KEY The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. NOTE The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming pages.

  • Page 95: Save Key

    The Save key allows you to save items to the 6910 IP phone’s Local Directory. By default, the Save key is programmed on Key 5. However, using the Mitel Web UI, you can assign the Save function to any programmable key.

  • Page 96: Delete Key

    The Delete key allows you to delete items in your Local Directory, Callers List and Redial List. By default, the Delete key is programmed on Key 6. However, using the Mitel Web UI, you can assign the Delete function to any programmable key.

  • Page 97: Configuring A Delete Key

    Click on Operation > Programmable Keys. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Delete. Click Save Settings. NONE KEY Use the following procedure to delete a key’s functionality on the 6910 IP phone.

  • Page 98: Setting A None Key

    LINE KEYS AND PROGRAMMABLE KEYS DISCREET RINGING KEY SETTING A NONE KEY MITEL WEB UI Click on Operation > Programmable Keys. Select the respective key. In the Type field, select None. Click Save Settings. The key function is deleted from the IP phone memory.

  • Page 99: Configuring A Discreet Ringing Key

    LINE KEYS AND PROGRAMMABLE KEYS DISCREET RINGING KEY CONFIGURING A DISCREET RINGING KEY MITEL WEB UI Click on Operation > Programmable Keys. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Discreet Ringing. Click Save Settings.

  • Page 100: Making Calls

    MAKING CALLS DIALING A NUMBER MAKING CALLS This section describes ways to make calls on your 6910 phone, using your handset, speakerphone or headset. DIALING A NUMBER First, take the phone off-hook by: Lifting the handset • Pressing • Pressing a line/call appearance key.

  • Page 101: Using A Headset

    Customers should read and observe all safety recommendations contained in headset operating guides when using any headset. VOLUME CONTROLS FOR THE HEADSET MICROPHONE On the 6910, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset Mic Volume”.

  • Page 102: Accessing The Redial List

    Redial List from the IP phone UI as wells as copy selected entries to the Local Directory. You can also dial out directly using a displayed entry in the Redial List. On the 6910, you access the Redial List by the key.

  • Page 103: Delete All Items From The Redial List

    MAKING CALLS MUTE Press the Delete Key again at the prompt to erase the item. DELETE ALL ITEMS FROM THE REDIAL LIST IP PHONE UI Press the key. Press the configured Delete key. Press the 4 Delete All key at the prompt to erase all items. MUTE You can use the key to mute the handset, headset, or speakerphone.

  • Page 104: Receiving Calls

    RECEIVING CALLS NSWERING AN NCOMING RECEIVING CALLS When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. Answering an Incoming Call IP Phone UI For handsfree operation, press or the line/call appearance key for the incoming call.

  • Page 105: Sending An Incoming Call To Voicemail

    RECEIVING CALLS SENDING AN INCOMING CALL TO VOICEMAIL NOTE Live dialpad is disabled when entering destination numbers using the call deflection feature. When the "No Answer" Call Forward mode is configured and enabled on the phone, incoming calls will not be forwarded to the defined "No Answer" number if you are in the process of deflecting the incoming call.

  • Page 106: Handling Calls

    The call/line appearance light for the line you are on flashes to indicate that you are still connected. : On Mitel 6910 SIP phone, LED next to the Hold hard key does not flash as there is no LED next to NOTE...

  • Page 107: Automatic Hold

    If you press the call/line appearance key again, you disconnect from the call. If an attempt to retrieve a held call fails, the 6910 displays a "Server Error" message and error reason code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service Unavailable).

  • Page 108: Blind Transfer

    DIRECT TRANSFER The 6910 IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key and the direct transfer will be performed.

  • Page 109: Transferring An Existing Call To Another Existing Call

    INDICATION OF TRANSFERRED CALLS When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The following is the Call Transferred screen on the 6910 phone:...

  • Page 110: Conferencing Calls

    HANDLING CALLS CONFERENCING CALLS CONFERENCING CALLS The 6910 IP phone has a dedicated Conference key. You can use this hard key to create conference calls. The 6910 IP phone offers two methods of conferencing: Local conferencing (default method). • Centralized conferencing (for Sylantro and BroadSoft call managers - Administrator must enable this •...
  • Page 111 HANDLING CALLS CONFERENCING CALLS Drop In a local conference call, you use the arrow keys to scroll to a party on the list, the key to drop a selected party and the 3 Leave key to leave the conference. Using Local Conferencing Use the following procedure to create a conference call using local conferencing.

  • Page 112: Centralized Conferencing (For Sylantro And Broadsoft Call Managers)

    CENTRALIZED CONFERENCING (FOR SYLANTRO AND BROADSOFT CALL MANAGERS) The 6910 allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 6910 uses Local Conferencing by default.
  • Page 113 Setting Up Multiple Conferences (for Sylantro Call Manager only) : The 6910 is limited to 24 conferences (a single conference each on lines 1 through24). NOTE Start Conference 1 using the procedures in the previous section, Setting Up a Conference and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers)”...

  • Page 114: Ending A Conference And Transferring Remaining Parties

    ENDING A CONFERENCE AND TRANSFERRING REMAINING PARTIES The 6910 allows a host to drop from a 3-way conference and let the other two parties remain connected. If you are the host of a conference and want to leave that conference press the 3 Leave key on the phone.

  • Page 115: Managing Calls

    MANAGING CALLS DIRECTORY MANAGING CALLS The 6910 has several features that make it easier to manage calls, and to keep track of your caller history as well as your business and personal contacts. These features include: Directory • Callers List •...

  • Page 116: General Directory Functions

    MANAGING CALLS DIRECTORY for information on how to input your user credentials for respective Directory “Credentials” sources and test connections to the Directory source(s). GENERAL DIRECTORY FUNCTIONS Accessing and Navigating the Directory IP PHONE UI Press the programmed Directory key. You can view the various Directory sources by pressing keys to scroll through the list.

  • Page 117: Local Directory Features

    MANAGING CALLS DIRECTORY : If there are no hits, a "No Matches Found" message is displayed. NOTE Press the keys to view the entries in the consolidated search list. To place a call to the entry, press the button, Line button, button, or simply pick up the handset.

  • Page 118: Adding New Entries To The Local Directory

    MANAGING CALLS DIRECTORY Contacts, LDAP, and Xsi directories) or Callers List/Redial List, you must first copy the desired contact to the Local Directory. Using the IP phone UI you can perform the following actions with regards to the Local Directory: Add new contacts to the Local Directory •...

  • Page 119: Deleting Entries In The Local Directory

    MANAGING CALLS DIRECTORY Select # Edit. Use the navigation keys to navigate through the various screens and edit any desired information. Save to save your changes. Select DELETING ENTRIES IN THE LOCAL DIRECTORY IP PHONE UI Press the programmed Directory key. Use the key to navigate to the Local Directory folder.

  • Page 120: Downloading The Directory To Your Pc

    Press the programmed Directory key to save the contact you selected to the Directory. DOWNLOADING THE DIRECTORY TO YOUR PC You can download the Directory to your PC via the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.

  • Page 121: Callers List

    Call History key displays All folder list which includes the list of your missed, outgoing, and received calls. The 6910 IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.

  • Page 122: Accessing The Callers List

    MANAGING CALLS CALLERS LIST NOTE When the Callers List is full, the oldest call records are deleted to accommodate theinformation of new callers. If the telephone number of an incoming or outgoing call matches a number that youhave programmed with a name in the Directory, the Callers List display the samename and number. The following table identifies and describes the icons displayed in the Callers List.

  • Page 123: Editing Entries In The Callers List

    MANAGING CALLS CALLERS LIST EDITING ENTRIES IN THE CALLERS LIST : The Caller List does not save changes. Editing in the Callers List is generally usedif you plan to call NOTE the number and need to add a prefix. IP PHONE UI Press the key Press to find the entry you want to edit.

  • Page 124: Missed Calls Indicator

    DOWNLOADING THE CALLERS LIST TO YOUR PC You can download the Callers List to your PC for viewing using the Mitel Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

  • Page 125: Voicemail

    DND AND CALL FORWARD The 6910 has a feature that allows you to configure Do Not Disturb (DND) and Call Forward (CFWD) for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD.

  • Page 126: Dnd Configuration

    On the 6910, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings > Preferences >...

  • Page 127: Configuring Dnd Using The Mitel Web Ui

    If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.

  • Page 128: Using Dnd Modes Via The Ip Phone Ui

    If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. Using the Mitel Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting of Account 1.
  • Page 129 MANAGING CALLS DND AND CALL FORWARD IP PHONE UI Use the navigation keys to scroll through each account. With the account in focus on the IP phone UI, press the DND key to turn on/off DND for the account. In the above example, two accounts are configured on the phone. Only account 1 has DND enabled while account 2 has DND disabled.

  • Page 130: Call Forward Configuration

    Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6910, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Mitel Web UI at the path, Basic Settings > Preferences >...

  • Page 131: Configuring Cfwd Using The Mitel Web Ui

    (In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
  • Page 132 MANAGING CALLS DND AND CALL FORWARD The illustration above shows 2 accounts configured on the phone. Accounts must be setup by your System Administrator. : If the BroadSoft BroadWorks Executive and Assistant Services feature is enabled and your NOTE phone is configured with the Assistant’s role, an additional Forward Filtering option may be available on the Account Configuration page.

  • Page 133: Using Cfwd Via The Ip Phone Ui

    If you selected Phone mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Mitel Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1).
  • Page 134 MANAGING CALLS DND AND CALL FORWARD IP PHONE UI Use the navigation keys to scroll through each account. In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busyenabled. Press the programmed Call Forward key. The Call Forward Mode screen displays. Use the navigation keys to scroll through each state type.
  • Page 135 MANAGING CALLS DND AND CALL FORWARD Press the 4 Change navigation key for the state you selected in Step 3. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON.
  • Page 136 MANAGING CALLS DND AND CALL FORWARD Press Next to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No.
  • Page 137 MANAGING CALLS DND AND CALL FORWARD IP PHONE UI Use the navigation keys to scroll through each account. In the above example, account 1 and account 2 are the accounts configured on the phone. Both ac- counts have CFWD enabled as indicated by the CFWD All message. : In Phone mode, when you change the call forward configuration for an account, the change NOTE applies to all accounts.
  • Page 138 MANAGING CALLS DND AND CALL FORWARD You can also use the following keys if required: All Off: Disables all CFWD states for the current account in focus – All On: Enables all CFWD states for the current account in focus –...
  • Page 139 MANAGING CALLS DND AND CALL FORWARD Press Set to save the change. For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press key Change. Next key to select the number of rings to apply to the phone for call forwarding incoming Press the calls.
  • Page 140 MANAGING CALLS DND AND CALL FORWARD IP PHONE UI Use the navigation keys to scroll through each account. In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. Press the Call Forward key. The Call Forward menu displays. Use the navigation keys to scroll through each state type.
  • Page 141 MANAGING CALLS DND AND CALL FORWARD All On: Enables all CFWD states for the current account in focus • Press the Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is Press the Change key in the CFWD State screen.
  • Page 142 MANAGING CALLS DND AND CALL FORWARD For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Press the Next key to select the number of rings to apply to the phone for call forwarding incoming calls.

  • Page 143: Additional Features

    ADDITIONAL FEATURES DISPLAY DTMF DIGITS ADDITIONAL FEATURES This section describes additional features you can use on the 6910 phone. DISPLAY DTMF DIGITS A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key.

  • Page 144: Configuring Display Of Dtmf Digits

    PLAY CALL WAITING TONE You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI.

  • Page 145: Configuring Call Waiting Tone

    Click Save Settings. STUTTERED DIAL TONE You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI.

  • Page 146: Configuring Stuttered Dial Tone

    XML BEEP SUPPORT Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 147: Configuring Xml Beep Support

    STATUS SCROLL DELAY Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...

  • Page 148: Configuring Status Scroll Delay

    SWITCH UI FOCUS TO RINGING LINE You can configure a feature on the 6910 that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 149: Call Hold Reminder During Active Calls

    ADDITIONAL FEATURES CALL HOLD REMINDER DURING ACTIVE CALLS CONFIGURING SWITCH FOCUS TO RINGING LINE USING THE MITEL WEB Click on Basic Settings > Preferences > General. The Switch Focus to Ringing Line field is enabled by default. To disable this field, uncheck the box.

  • Page 150: Configuring Call Hold Reminder During Active Calls

    CALL HOLD REMINDER (ON SINGLE HOLD) On the 6910 IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.

  • Page 151: Configuring Call Hold Reminder

    Call Waiting Tone Period . A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI.

  • Page 152: Configuring Call Waiting Tone Period

    PREFERRED LINE AND PREFERRED LINE TIMEOUT The 6910 has two parameters preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line.
  • Page 153 ADDITIONAL FEATURES PREFERRED LINE AND PREFERRED LINE TIMEOUT PHONE FEATURE PREFERRED LINE BEHAVIOR Last Call Return The phone switches back to the focused line immediately after the call ends. Speeddial The line is already specified when the speed dial is created. The phoneswitches back immediately after the call ends.

  • Page 154: Configuring Preferred Line And Preferred Line Timeout Using The Mitel Web Ui

    PREFERRED LINE AND PREFERRED LINE TIMEOUT CONFIGURING PREFERRED LINE AND PREFERRED LINE TIMEOUT USING THE MITEL WEB UI Click on Basic Settings > Preferences > General. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.

  • Page 155: Goodbye Key Cancels Incoming Calls

    GOODBYE KEY CANCELS INCOMING CALLS The 6910 has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI.

  • Page 156: Message Waiting Indicator

    Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI. CONFIGURING MESSAGE WAITING INDICATOR MITEL WEB UI Click on Basic Settings >...

  • Page 157: Auto-Answer/Play Warning Tone

    You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parameters using the Mitel Web UI. Auto Answer •...

  • Page 158: Group Rtp Paging

    Mitel Web UI only. The 6910 in the local network listens for RTP on the pre-configured multicast address. The phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

  • Page 159: Shared Call Appearance (Sca) Call Bridging

    ADDITIONAL FEATURES (SCA) C HARED PPEARANCE RIDGING In the Paging Listen Addresses text box, enter the multicast IP address(es) and port number on which the phone listens for incoming multicast RTP packets. Enter the IP address in dotted decimal format.(for example, 239.0.1.15:10000,239.0.1.20:15000). You can enter up to 5 listening multicast addresses.

  • Page 160: Broadsoft Broadworks Executive And Assistant Services

    ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES LINE LED CALLER ID LINE LED CALLER ID STATE FORLOCAL FORREMOTE FORREMOTE FORREMOTE Progressing(outg Solid Green Called Party Solid Red None oing call) Alerting Flashing Red (incomingcall) Active Solid Green Far-end Solid Red Far-end Held Slow...

  • Page 161: Filter Programmable Key

    : Upon a reboot, the initial state of the Filter key LED will correspond to the Executive Call Filtering NOTE state configured on the call manager. Configuring the Filter Programmable Key on the Executive’s Phone Using the Mitel Web UI...
  • Page 162 ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES Use the following procedure to configure the Filter key on the Executive’s phone using the Mitel Web UI: Click on Operation-> Programmable Keys. Select a key that you want to use as a Filter activate/deactivate key.

  • Page 163: Speeddial Key With Initiate Call Functionality (Assistants Only)

    ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES Use the following procedure to configure the Filter key on the Assistant’s phone using the Mitel Web UI: Click on Operation-> Programmable Keys . Select a key that you want to use as a Filter activate/deactivate key.

  • Page 164: Executive Phone Features

    Configuring the Initiate Call Key on an Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Initiate Call Key on an Assistant’s phone using the Mitel Web Click on Operation-> Programmable Keys. Select a key that you want to use as an Initiate Call key.

  • Page 165: Assistant Phone Features

    ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES To Activate Executive Call Filtering on an Executive’s Phone Use the following procedure to activate Executive Call Filtering on an Executive’s Phone: IP Phone UI Press the configured “ Filter” key. Executive Call Filtering is now activated and the key’s corre- sponding LED will be lit.
  • Page 166 ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES IP Phone UI Press the configured “ Filter” key corresponding to the respective Executive. Executive Call Filtering is now activated for that Executive and the key’s corresponding LED will be lit. : If Call Forward is enabled for filtered calls, LEDs for all Filter keys will be turned off. NOTE To Activate Executive Call Filtering on an Assistant’s Phone when the Filter Key’s Value is Not Defined Use the following procedure to activate Executive Call Filtering on an Assistant’s phone when the Filter...
  • Page 167 ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES Press the navigation key to enter the Filtering menu for the respective Executive. Press the Change key. Press the Next key to toggle the Filtering option from ON to OFF. Press the Set key. Press the Done key.
  • Page 168 To Activate Call Forwarding of Filtered Calls Use the following procedure to activate call forwarding of filtered calls: Mitel Web UI Click on Basic Settings-> Account Configuration. Place a checkmark in the “ Enabled” box beside the “ Divert” option under “Forward Filtering ”.
  • Page 169 ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES IP Phone UI Press the Options key, the navigation key, and then the Enter key to enter the Call Forward menu Press the Call Forward programmable key. Press the navigation key three times to select Forward Filtering. Press the Change key to enter the Call Forward Mode Forward Filtering menu.
  • Page 170 ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES Mitel Web UI Click on Basic Settings->Account Configuration. Click Save Settings. IP Phone UI Press the Options key, the navigation key, and then the Enter key to enter the Call Forward menu Press the Call Forward programmable key.

  • Page 171: Star Codes

    All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6910 phone the same way you would on a regular telephone.

  • Page 172: Troubleshooting Solutions

    WHY CAN’T I GET A DIAL TONE? Check for any loose connections and that the phone has been installed properly. For installation instruc- tions, please refer to the Installation and Setup section in the Mitel 6910 Installation Guide provided with your phone.

  • Page 173: Why Does My Phone Display The No Service Message

    The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. HOW DO I CHANGE MY USER PASSWORD? You can change the user password from the IP phone UI or the Mitel Web UI. See “User Password” more information.

  • Page 174: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclu- sive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.

  • Page 175: After Warranty Service

    AFTER WARRANTY SERVICE Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: In North America, contact our service information number: 1-800-574-1611.

  • Page 176: Limited Warranty (Australia Only)

    Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 ( the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 177: Warranty Repair Services

    (e.g. goods/services ordinarily supplied for business-use) To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in connection with the...
  • Page 178 IMITED ARRANTY USTRALIA FTER ARRANTY ERVICE 745 Springvale Road Mulgrave VIC 3170 ABN 16 140 787 195 Phone: +61 3 8562 2700 : Repairs to this product may be made only by the manufacturer and its authorizedagents, or by NOTE others who are legally authorized.

  • Page 179: Appendix A - Time Zone Codes

    A - T PPENDIX ODES Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. TIME ZONE NAME TIME ZONE CODE AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago...
  • Page 180 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga...
  • Page 181 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam...
  • Page 182 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE GY-Guyana HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo KY-Cayman LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan...
  • Page 183 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk...
  • Page 184 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade...

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