Call Processing; Navigating A Connected Call - Mitel 6863i User Manual

CALL PROCESSING

ANSWERING CALLS
TO ANSWER INCOMING CALL:
+ Phone rings, indicator flashes slow
+ Lift handset or Press SPEAKER Key
PLACING CALLS
TO PLACE A CALL: Lift handset or press SPEAKER Key
Internal: Enter extension number and select DIAL (>)
External: Dial 1and the10-digit number and select DIAL (>)
OR: Enter number and lift handset
NAVIGATING CONNECTED CALLS
SPEAKER: Press to make or answer any call without lifting the handset.
TO SWITCH TO SPEAKER FROM HANDSET: Press SPEAKER Key, replace handset in cradle.
TO RESUME PRIVACY: Lift handset.
TO END SPEAKERPHONE CALL: Press END Key
MUTE: Turns off your microphone (Speaker or Handset) to allow you to speak privately.
TO USE: Press MUTE Key, key flashes, speak privately
TO RESUME CONVERSATION: Press MUTE Key again
HOLD: Places active call on hold. This is an exclusive hold to your telephone. No one else can retrieve it.
TO HOLD A CALL: Press HOLD Key or Line Key you wish to place on hold, indicator flashes
TO RETURN TO CALLER: Press flashing Line Key or press HOLD Key again
TRANSFER
TRANSFER: Connect your call to someone else (with call on line)
ANNOUNCED
+
Press TRANSFER (P3) Key (call holds)
+ Enter extension number + select DIAL(>)
+ Wait for party to answer, (speak privately)
TO COMPLETE TRANSFER: Press TRANSFER (P3) Key (call is connected)
TO RETURN TO HELD CALL: Select DROP (>) Disconnects you from called party, caller remains on hold.
TO DROP A CALLED PARTY: Press END Key, disconnects you from called party, caller remains on hold
Press Line Key of held call.
Need support? Connect with us at
Dial 4357 (HELP)
TO ANSWER SECOND CALL:
+ Hear Call Waiting tone
+ Line Key flashes
+ Press Line Key of new call, first call holds
TO PLACE A SECOND CALL:
+ Press available Line Key
+
First call automatically holds
+ Enter number
+ Select DIAL Softkey
BLIND
+ Press TRANSFER (P3) Key (call holds)
+ Enter extension number + select DIAL (>)
+ Press TRANSFER (P3) Key
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