Diagnostics; Audio Diagnostics - Mitel 6920 User Manual

C
USTOMIZING YOUR PHONE
Locking and Unlocking the Phone
Click on Operation > Phone Lock.
1.
To Lock the Phone
In the Lock the Phone? field, clickLock.The message Phone is locked and lock icon displays on
2.
the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on.
Unlocking the Phone
Click on Operation > Phone Lock.
3.
In the Unlock the Phone? field, click Unlock.
4.

Diagnostics

The Diagnostics option allows you to capture TCP network packets for up to 5 minutes as well as collect
the captured logs that can in turn be used to help debug and troubleshoot various issues.

Audio Diagnostics

The Audio Diagnostics sub-menu allows you to collect up to 5 minutes of audio log files that can help to
debug audio issues on the Mitel 6920 SIP phone.
Capturing Audio Log Files Using the IP Phone UI
To capture audio diagnostic logs on the Mitel 6920 SIP phone:
Press the
1.
Navigate to Diagnostics > Audio Diagnostics using the navigation keys and press the Select
2.
softkey.
In the Timeoutinput field, enter the amount of time (in minutes from 1 to 5) you would like to run the
3.
audio diagnostic tool for, using the dialpad keys.
Press the Start softkey.The IP phone displays "Capturing" and when the timeout elapses,
4.
"Collecting Logs" is displayed. When all the logs have been collected, a "Complete" message is
displayed.
:
NOTE
Press the Stop softkey at any time to stop capturing the audio diagnostic logs.
a.
A "log issue" is issued only after the completion of an audio diagnostics run.
b.
(Settings) key on the phone to enter the Settings menu.
D
IAGNOSTICS
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