Symbol MK1000 Product Reference Manual page 200

MK1000 MicroKiosk Product Reference Guide
Problem
1. MK1000 does not turn on.
2. MK1000 does not respond to
polls from the host computer
(RS-485 only).
F-2
Table F-1. Troubleshooting
Possible Causes
No power to the device.
No communication
between the host and
MK1000.
Possible Solutions
- Power via AC outlet
- Check AC power to the device.
Ensure power supply is plugged
into AC power source and the
MK1000.
- Power via power-over-Ethernet
- Confirm Ethernet cable is plugged
into MK1000 LAN port.
- Confirm other end of Ethernet
cable is plugged into Bias-T
(power-over-Ethernet).
- Confirm Bias-T (power-over-
Ethernet) module is plugged into
an AC outlet.
- Perform continuity check on
Ethernet cable.
Check cabling to the MK1000. Ensure
the MK1000 address is the same as
the one you are polling.
Note: When the MK1000 has not been
polled for one minute, it displays a
default "Out of Service" message
(unless the default message was
changed).
Check polarity of signal at connection
to network.
Check communication parameters.