Third-Party Server Issues - Cisco Servers User Manual

Appendix A Troubleshooting Information for Cisco Secure ACS

Third-Party Server Issues

Condition
You cannot properly implement
the RSA token server.
78-13751-01, Version 3.0
Recovery Action
Log in to the Windows NT/2000 Server on which
1.
Cisco Secure ACS is installed. (Make sure your login account
has administrative privileges.)
2. Make sure the RSA Client software is installed on the same
WindowsNT/2000 server as the Cisco Secure ACS.
3. Follow the setup instructions. Do not restart at the end of the
installation.
4. Get the file named sdconf.rec located in the /data directory of
the RSA ACE server.
5. Place sdconf.rec on the WindowsNT/2000 Server in the
%SystemRoot%\system32
6. Make sure you can ping the machine that is running the ACE
server by hostname. (You might need to add the machine in the
lmhosts file.)
Verify that support for RSA is enabled in External User
7.
Database: Database Configuration in the Cisco Secure ACS.
8. Run Test Authentication from the WindowsNT/2000 Server
control panel for the ACE/Client application.
From Cisco Secure ACS, install the token server.
9.
Cisco Secure ACS 3.0 for Windows 2000/NT Servers User Guide
Third-Party Server Issues
directory.
A-15