Database Issues - Cisco Servers User Manual

Appendix A Troubleshooting Information for Cisco Secure ACS

Database Issues

Condition
RDBMS Synchronization is not
operating properly.
Database Replication not
operating properly.
The external user database is not
available in the Group Mapping
section.
External databases not operating
properly.
78-13751-01, Version 3.0
Recovery Action
Make sure the correct server is listed in the Partners list.
Make sure you have set the server correctly as either Send or
Receive.
On the sending server, make sure the receiving server is in the
Replication list.
On the receiving server, make sure the sending server is selected in
the Accept Replication from list.
Make sure that the replication schedule on the sending
Cisco Secure ACS is not conflicting with the replication schedule
on the receiving Cisco Secure ACS.
If the receiving server has dual network cards, on the sending server
add a AAA server to the AAA Servers table in Network
Configuration for every IP address of the receiving server. If the
sending server has dual network cards, on the receiving server add
a AAA server to the AAA Servers table in Network Configuration
for every IP address of the receiving server.
The external database has not been configured in External User
Databases or the username and password have been typed
incorrectly. Make sure the username and password are correct.
Click the applicable external database to configure.
Make sure a two-way trust (for dial-in check) has been established
between the Cisco Secure ACS domain and the other domains. Turn
logging to the maximum and check the csauth service log file for
any debug messages beginning with
Event Logging, page 8-51.
Cisco Secure ACS 3.0 for Windows 2000/NT Servers User Guide
Database Issues
. See Setting Up
[External DB]
A-5