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- Page 1 Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 July 28, 2006 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-11018-01...
- Page 2 OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.;...
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Page 3: Table Of Contents
C H A P T E R Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool OL-11018-01 viii viii viii viii Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 C O N T E N T S... - Page 4 Resolving Notification Time Zone Problems Resolving Problems with Meeting Attachments Tags You Can Use in Notification Templates A P P E N D I X N D E X Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01...
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Page 5: Naming Conventions
• Obtaining Additional Publications and Information, page xi • Purpose This guide describes how to install, configure and manage Cisco Unified MeetingPlace SMTP E-Mail Gateway. Audience This guide is for Cisco Unified MeetingPlace system administrators. It assumes the following: •... -
Page 6: Preface
Documentation Conventions Table 2 Convention boldfaced text italicized text Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 Definition Includes Cisco Unified MeetingPlace 8106 and Cisco Unified MeetingPlace 8112 servers. Hardware on which Cisco Unified MeetingPlace Audio Server runs. -
Page 7: Cisco Unified Meetingplace Documentation
Used to indicate use of the Control key. (For example, ^D means press the Control and D keys simultaneously.) Used for nonprinting characters, such as passwords. Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 Cisco Unified MeetingPlace Documentation... -
Page 8: Product Documentation Dvd
Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 viii or by fax at 1 408 519-5001 in the United States and Canada,... -
Page 9: Reporting Security Problems In Cisco Products
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data. OL-11018-01 security-alert@cisco.com psirt@cisco.com Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 Cisco Product Security Overview... -
Page 10: Obtaining Technical Assistance
To open a service request by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447 Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 Preface OL-11018-01... -
Page 11: Definitions Of Service Request Severity
For current Cisco Press titles and other information, go to Cisco Press at this URL: http://www.ciscopress.com Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and • networking investments. Each quarter, Packet delivers coverage of the latest industry trends,... - Page 12 Obtaining Additional Publications and Information iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies • learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions.
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Page 13: Chapter 1 Introducing Cisco Unified Meetingplace Smtp E-Mail Gateway
Microsoft Windows server. This application allows Cisco Unified MeetingPlace to use your corporate Simple Mail Transfer Protocol (SMTP) e-mail server to distribute e-mail notifications to invited participants about meetings that are scheduled by using Cisco Unified MeetingPlace. Cisco Unified MeetingPlace SMTP E-Mail Gateway distributes e-mail notifications when a meeting is scheduled, changes are made, or the meeting is canceled. - Page 14 Uses the information in the schedule and in Cisco Unified MeetingPlace user profiles to create – an e-mail message for each invited participant. Passes these messages to the corporate SMTP e-mail server to distribute to the participants. – Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4...
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Page 15: Installing Cisco Unified Meetingplace Smtp E-Mail Gateway
Uninstalling Cisco Unified MeetingPlace SMTP E-Mail Gateway, page 2-6 • Preparing for the Installation To prepare for the Cisco Unified MeetingPlace SMTP E-Mail Gateway installation, complete the following tasks: Verify that you have the supported system requirements by reviewing the System Requirements for •... -
Page 16: Installing The Cisco Unified Meetingplace Gateway Sim
You can use the same name for both servers. Installing the Cisco Unified MeetingPlace Gateway SIM You must install Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 or later on a computer on which Cisco Unified MeetingPlace Gateway System Integration Manager (SIM) Release 5.2 or later is installed. - Page 17 Templates” section on page 4-2 To Install the Cisco Unified MeetingPlace SMTP E-Mail Gateway Insert the Cisco Unified MeetingPlace SMTP E-Mail Gateway CD in the computer that you want to use Step 1 to install Cisco Unified MeetingPlace SMTP E-Mail Gateway.
- Page 18 In the SMTP Server Information dialog box, do the following: Step 7 In the Server field, enter the hostname or IP address of the corporate SMTP e-mail server that you want to use. In the Port field, enter the port number you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to use to communicate with the corporate SMTP e-mail server.
- Page 19 Never restart the Cisco Unified MeetingPlace SMTP E-Mail Gateway service without first stopping the Caution Cisco Unified MeetingPlace Notification Gateway service. Do the following procedure to stop and restart the Cisco Unified MeetingPlace SMTP E-Mail Gateway. To Stop and Restart the Cisco Unified MeetingPlace SMTP E-Mail Gateway Stop the MeetingPlace Notification Gateway service.
- Page 20 The MeetingPlace SMTP Gateway and MeetingPlace Notification Gateway services start. Uninstalling Cisco Unified MeetingPlace SMTP E-Mail Gateway We recommend that you uninstall an earlier release of Cisco Unified MeetingPlace SMTP E-Mail Gateway before you install the current release. To Uninstall Cisco Unified MeetingPlace SMTP E-Mail Gateway Step 1 Choose Start >...
- Page 21 Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool After you install Cisco Unified MeetingPlace SMTP E-Mail Gateway, you must use the Cisco Unified MeetingPlace Gateway Configurations tool to ensure that the SMTP E-Mail Gateway is properly configured for operation. The Cisco Unified MeetingPlace Gateway Configurations tool is the user interface for the Gateway SIM.
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Page 22: Understanding The Configuring The E-Mail Gateway Dialog Box
In the MeetingPlace Mailbox field, enter the E-mail/GW Mapping number that is associated with the Step 4 e-mail server in MeetingTime that you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to support. In the Polling Frequency field, enter the value in milliseconds for the interval with which the Cisco... -
Page 23: Setting E-Mail Notification Parameters
Verbose Logging Setting E-Mail Notification Parameters You can configure the Cisco Unified MeetingPlace SMTP E-Mail Gateway to place a link in the notification that meeting participants can use to access the meeting. The default link is the click-to-attend icon. This icon appears at the bottom of the e-mail notification the participant receives. -
Page 24: Understanding The Notifications Dialog Box
Step 3 Unified MeetingPlace SMTP E-Mail Gateway to use. Check Use SSL to have the Cisco Unified MeetingPlace SMTP E-Mail Gateway encrypt the link to the Step 4 meeting that is placed in the notification when participants require authorization to access the Cisco Unified MeetingPlace server. -
Page 25: Changing The Cisco Unified Meetingplace Gateway Sim Configuration
Detecting gateway outages and logging these errors to the Cisco Unified MeetingPlace Alarm Table. • Enabling a Cisco technical support representative to administer and diagnose your SMTP E-Mail Gateway remotely. The Gateway SIM runs as a service and sends updates to the Gateway SIM Manager on the Cisco Unified MeetingPlace Audio Server. -
Page 26: Understanding The Gateway Sim Configuration Page And The Meetingplace Server Entry Dialog Box
To change parameters for the Cisco Unified MeetingPlace Audio Server that you want the Cisco • Unified MeetingPlace SMTP E-Mail Gateway to use, double-click the name of the Audio Server in the left pane. The MeetingPlace Server Entry dialog box appears. - Page 27 Cisco Unified MeetingPlace Audio Server. Encryption is enabled by default. Allows you to save your changes. Allows you to close the dialog box without saving your changes. Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4...
- Page 28 Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation Changing the Cisco Unified MeetingPlace Gateway SIM Configuration Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01...
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Page 29: Chapter 4 Customizing Meeting Notifications
Activating Notification About Meeting Schedules, page 4-6 About Notification Templates Cisco Unified MeetingPlace SMTP E-Mail Gateway uses notification templates to create the e-mail notices that are sent to participants about the status of a scheduled meeting. Notices can provide information about a meeting and a link that participants can use to access the meeting. Information in... -
Page 30: How To Customize A Notification Template
• Spanish • To Access a Notification Template Start Windows Explorer on the server on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway Step 1 is installed. Click C: > Program Files > Cisco Systems > MeetingPlace E-Mail Gateway. Step 2... -
Page 31: Identifying Notification Templates
When the Cisco Unified MeetingPlace SMTP E-Mail Gateway uses the template to generate an e-mail message, the embedded tags are replaced with specific information about the meeting. This information is extracted from the schedule request and Cisco Unified MeetingPlace registry. - Page 32 We recommend using Notepad to edit notification templates because Notepad automatically saves the file by using the current file extension, .tpl. Other text editors can append a different extension to the file. Cisco Unified MeetingPlace SMTP E-Mail Gateway recognizes the .tpl extension only.
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Page 33: How To Add Access Information In Meetingtime
Inserts information on whether the meeting is scheduled to be recorded. Inserts information on who can access the meeting recording (none, anyone, Cisco Unified MeetingPlace users, or invited users). Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 How to Add Access Information in MeetingTime... -
Page 34: Activating Notification About Meeting Schedules
You can configure Cisco Unified MeetingPlace to do the following: Notify a meeting scheduler that the last meeting in the schedule is imminent • Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 Chapter 4 Customizing Meeting Notifications... - Page 35 Cisco Unified MeetingPlace Audio Server when the conditions that you specify to trigger the notification are met. Cisco Unified MeetingPlace SMTP E-Mail Gateway retrieves the notice from the Cisco Unified MeetingPlace server mailbox and uses the appropriate notification template to create an e-mail notice to send to the meeting scheduler.
- Page 36 Chapter 4 Customizing Meeting Notifications Activating Notification About Meeting Schedules Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01...
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Page 37: Troubleshooting
To Start the Eventlog Right-click the Cisco Unified MeetingPlace icon (the orange door) on the applications tray of the Step 1 desktop on the computer on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed. Click Eventlog. The eventlog appears. Step 2 When MPNotify entries appear in the log, the Cisco Unified MeetingPlace SMTP E-Mail Gateway is communicating with the Cisco Unified MeetingPlace Audio Server. -
Page 38: Resolving Attend Link Problems
Verify that the Windows services associated with the Cisco Unified MeetingPlace SMTP E-Mail Gateway are running. Do the following procedure. To Verify That Windows Services Are Running On the server where Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed, click Start > Step 1 Settings > Control Panel > Services. -
Page 39: Chapter 5 Troubleshooting
To verify that notifications have been queued for delivery, click the entry for which you want to view the Step 4 status. The status information appears in the Disposition pane. OL-11018-01 Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 Resolving Meeting Notification Problems... -
Page 40: Resolving Notification Language Problems
Step 5 Verify that the mailbox mapping is correct by doing the following procedure. To Verify Mailbox Mapping In the desktop on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed, do one of Step 1 the following: Click Start > Programs > MeetingPlace Applications > MeetingPlace Gateway Configuration >... -
Page 41: Resolving Notification Time Zone Problems
This will happen when Japanese notification templates are not installed on the Microsoft Windows computer on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed. To install the Japanese code page (c_932.nls) on a Windows computer, see Article ID Q164948 on the Microsoft web site. -
Page 42: Resolving Problems With Meeting Attachments
Click in the Value column next to Include Attachments. A dialog box appears. Step 6 Click Yes and click OK. Step 7 Click Save Changes. Step 8 Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 Chapter 5 Troubleshooting OL-11018-01... -
Page 43: Appendix
Inserts the second alternate Cisco Unified MeetingPlace phone number and label. Inserts the third alternate Cisco Unified MeetingPlace phone number and label. Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 A P P E N D I X... -
Page 44: Appendix A Tag You Can Use In Notification Template
<!--#Cisco EntryRestriction --> Screened introduction <!--#Cisco fScreenedIntroduction --> Default ability <!--#Cisco DefaultAbility --> Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 Appendix A Tags You Can Use in Notification Templates Description Inserts the meeting ID. Inserts the date of the meeting. - Page 45 Inserts who can access the meeting recording (none, anyone, Cisco Unified MeetingPlace users, or invited users). Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 for a list of the languages and the for a list of the languages and the...
- Page 46 Table A-2 lists the language mapping that you can use in tags. Table A-2 Language French German Japanese Spanish Portuguese Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 Language Mapping Mapping language=004 language=005 language=006 language=014 language=015 Appendix A...
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Page 47: I N D E X
Cisco Unified MeetingPlace SMTP E-Mail Java errors Microsoft Outlook, using with Cisco Unified MeetingPlace Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 I N D E X Gateway 2-1, 2-3 SMTP E-Mail Gateway... - Page 48 Cisco Unified MeetingPlace Audio Server e-mail notifications in wrong language in wrong timezone user profiles troubleshooting if not receiving attachments troubleshooting if not receiving e-mail notifications Windows server, requirements Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 IN-2 OL-11018-01...