Printer Problems - Compaq Deskpro AP500 Reference Manual

11-10 Troubleshooting

Printer Problems

Printer will not print.
Printer will not turn on.
Printer prints garbled
information.
Printer is offline.
Writer: Jeff Parmenter Project: Compaq Professional Workstation AP500 Reference Guide Comments: 338521-002
Table 11-5
Solving Printer Problems
Problem Possible Cause
Printer is not turned on and
online.
The correct printer drivers for
your application are not
installed.
If you are on a network, you
may not have made the
connection to the printer.
The cables may not be
connected properly.
The correct printer drivers for
your application are not
installed.
The cables may not be
connected properly.
The printer may be out of
paper.
File Name: L-CH11.DOC Last Saved On: 12/16/98 11:31 AM
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Possible Solution
Turn the printer on and
make sure it is online.
Install the correct printer
drivers for your
application.
Make the proper network
connections to the
printer.
Reconnect all cables and
check the power cord
and grounded AC outlet.
Install the correct printer
driver for your
application.
Reconnect all cables.
1. Check the paper
tray and refill.
2. Select online.