Related Manuals for Compaq AP500 - Professional - 128 MB RAM
Summary of Contents for Compaq AP500 - Professional - 128 MB RAM
- Page 1 Professional Workstation AP500 Reference Guide First Edition (July 1998) Part Number 338521-001 Compaq Computer Corporation...
- Page 2 MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. 1998 Compaq Computer Corporation.
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Page 3: Table Of Contents
Special Keyboard Functions ..................1-10 Windows Logo Key....................1-13 Keyboard Lights......................1-14 Chapter 2 Compaq Setup and Diagnostic Software Accessing the Compaq Utilities Menu................2-1 Computer Setup......................2-2 Computer Checkup (TEST) ..................2-6 View System Information (INSPECT)................. 2-7 Create a Diagnostics Diskette ..................2-8 Manage a Diagnostics Partition ................... - Page 4 Dual-State Power Button ................... 3-26 Power Management ....................3-27 Advanced Configuration and Power Interfaces (ACPI)-Ready Hardware ....3-28 Compaq Support Software CD Kit and Support from the Compaq Website ....3-29 Integration Management....................3-30 Desktop Management Interface ................. 3-30 Compaq Insight Manager and the Insight Management Agents........3-30 Compaq Management Solutions Partners Program.............
- Page 5 Installing a Hard Drive in the Removable Hard Drive Cage (Bays 1 - 3) ..... 8-9 SCSI Cable and Guidelines ....................8-11 SCSI Cables ......................8-11 SCSI Guidelines for Installing SCSI Devices............8-12 SCSI Guidelines for Optimizing Performance............8-13 Compaq Professional Workstation AP500 Reference Guide...
- Page 6 Chapter 9 Expansion Boards Identifying the PCI and ISA Expansion Slots ..............9-2 Installing a PCI or an ISA Expansion Board ..............9-4 Identifying the Accelerated Graphics Port (AGP) Graphics Controller Expansion Slot ..9-6 Installing and Removing an AGP Graphics Controller............9-6 Chapter 10 Processors Installing an Additional Processor ..................
- Page 7 Laser Product Label....................A-7 Laser Information....................... A-7 Battery Replacement Notice....................A-8 Appendix B Electrostatic Discharge Grounding Methods......................B-1 Appendix C Power Cord Set Requirements General Requirements ......................C-1 Country-Specific Requirements..................C-2 Appendix D POST Error Messages Error Messages........................D-1 Compaq Professional Workstation AP500 Reference Guide...
- Page 8 viii Appendix E Installing a New Battery Running Computer Setup ....................E-1 Installation Procedures .......................E-2 Appendix F Workstation Specifications Index...
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Page 9: About This Guide
NAMES Type When you are instructed to type information, type the information without pressing the Enter key. Enter When you are instructed to enter information, type the information and then press the Enter key. Compaq Professional Workstation AP500 Reference Guide... -
Page 10: Symbols In Text
x About This Guide Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Indicates that failure to follow directions could result in damage to equipment or loss of information. -
Page 11: Symbols On Equipment
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. Disconnect power from the workstation by unplugging the power cord from either the electrical outlet or the workstation. Compaq Professional Workstation AP500 Reference Guide... -
Page 12: Getting Help
Compaq Website The Compaq website has information on this product as well as the latest drivers and Flash ROM images. You can access the Compaq website by logging on to the Internet at http://www.compaq.com. -
Page 13: Product Features
Chapter 1 Product Features COM PAC Figure 1-1. Compaq Professional Workstation AP500 Compaq Professional Workstation AP500 Reference Guide... -
Page 14: Standard Features
Product Features Standard Features The Compaq Professional Workstation AP500 offers the following standard features. Features may vary depending on your model. For a complete listing of the hardware and software installed in your workstation run the INSPECT utility in Chapter 2. - Page 15 Continued Feature Compaq Professional Workstation AP500 Network Controller Compaq Fast Ethernet Embedded NIC NC3121 (10/100Mbps with RJ-45 connector only). Hard Drive Types Ultra ATA (IDE) or Wide-Ultra SCSI (To find your specific hard drive size, double-click on My Computer, then click on the drive you want to check.
- Page 16 Remote ROM update Remote Security Management Remote Wakeup and Remote Shutdown Establishment of Power Management Settings Advanced Configuration and Power Interface (ACPI) capable Enhanced Support Software CD and support from Compaq website DMI 2.0 For more information, see Chapter 3 Asset Management...
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Page 17: Smartstart For Workstations
SmartStart for Workstations If the preinstalled software on your workstation has been deleted, you can install Microsoft Windows NT Workstation, Compaq support software, and Compaq utilities using SmartStart for Workstations. For more information about SmartStart for Workstations, refer to the Software Installation Guide shipped with the workstation. -
Page 18: Front Panel Components
Product Features Front Panel Components The following figure identifies the front panel components. See Table 1-2 for a description of each component. COMPACT Figure 1-2. Identifying front panel components... - Page 19 Bay 4 - CD-ROM drive 5.25-inch, half-height drive bay Bay 5 5.25-inch, half-height drive bay Bay 6 5.25-inch, half-height drive bay Bay 7 - diskette drive 3.5-inch, third-height drive bay Speaker PremierSound with fixed equalization Compaq Professional Workstation AP500 Reference Guide...
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Page 20: Rear Panel Components
Product Features Rear Panel Components The following figure illustrates the location of the external connectors and jacks. Figure 1-3. Identifying rear panel components Table 1-3 Rear Panel Components Ref. Component Function Power cord connector Connects the power cord Headphone jack Connects to headphones Audio line-out connector Connects to an external amplifier that powers... - Page 21 Parallel connector Connects a parallel device such as a printer RJ-45 connector Connects to the Ethernet network VGA (AGP) connector Connects to a monitor (available on select models) USB connectors (2) Connect to USB devices Compaq Professional Workstation AP500 Reference Guide...
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Page 22: Keyboard And Mouse
1-10 Product Features Keyboard and Mouse The Compaq Professional Workstation AP500 ships with a keyboard and a three-button mouse. Special Mouse Functions Most software applications support the use of a mouse. The functions assigned to each mouse button depend on the software application you are using. - Page 23 Caps Lock When the Caps Lock light is on, all letters typed are capitalized. Ctrl Used in combination with another key, its effect depends on the application software you are using. Continued Compaq Professional Workstation AP500 Reference Guide...
- Page 24 1-12 Product Features Special Function Keys Continued Ref. Function Windows Used to open the Start menu in Windows NT Workstation. Logo* Used in combination with other keys to perform other functions. (See next table.) Used in combination with another key, its effect depends on the application software you are using.
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Page 25: Windows Logo Key
Windows logo key + Ctrl+F Launches Find Computer. Windows logo key + M Minimizes all open applications. Shift+Windows logo key + M Undoes Minimize All. Windows logo key + R Displays Run dialog box. Compaq Professional Workstation AP500 Reference Guide... -
Page 26: Keyboard Lights
1-14 Product Features Keyboard Lights The following figure identifies the location of the three keyboard lights. For a description of each light, refer to the corresponding table. Figure 1-5. Keyboard lights Table 1-6 Keyboard Lights Ref. Description Function Num Lock When Num Lock is enabled (light is on), the numeric keypad is activated. -
Page 27: Compaq Setup And Diagnostic Software
NOTE: If you do not press the F10 key while the message is displayed, you must turn off the workstation, then on again, to access the utility. 3. Press the Enter key to bypass the title and welcome screen. The Compaq Utilities menu appears. -
Page 28: Computer Setup
Computer Setup allows you to configure your workstation’s hardware and resolve resource conflicts. Computer Setup provides information you will need about your workstation if you need assistance from Compaq Customer Support. Setup can also be used: To change factory default settings, and to set or change the system configuration, which may be necessary when you add or remove hardware. - Page 29 Using Computer Setup To use Computer Setup, select Computer Setup from the Compaq Utilities menu. The following table describes the features available in Computer Setup. Table 2-1 Computer Setup Features Task Computer Setup Selection View the product name, processor Click Built-in Devices, then click System type/speed/stepping, CPU serial number, Information.
- Page 30 Compaq Setup and Diagnostic Software Computer Setup Features Continued Task Computer Setup Selection View information regarding IDE devices Click Built-in Devices, then click Storage. connected to the system The information is displayed under IDE Devices. NOTE: ATAPI devices (CD-ROM, tape) are listed as ATAPI devices.
- Page 31 Exit Computer Setup without applying or Select File, then select Exit Without saving any changes Saving Changes. Save changes to the system configuration Select File, then select Save Changes and exit Computer Setup and Exit. Compaq Professional Workstation AP500 Reference Guide...
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Page 32: Computer Checkup (Test)
TEST and have the printed report available before placing a call to the Compaq Customer Support Center. To assist your Compaq authorized dealer, reseller, or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another workstation for testing. -
Page 33: View System Information (Inspect)
7. Follow the instructions on the screen as the diagnostic tests are run on the devices. Record any error message numbers and have them available when you contact your Compaq authorized dealer, reseller, or service provider for assistance. 8. Exit to the Compaq Utilities menu. -
Page 34: Create A Diagnostics Diskette
Modem type installed Graphics settings NOTE: Categories or items of information displayed by View System Information (INSPECT) are similar to but may vary slightly from those available in Compaq Diagnostics for Windows NT. Create a Diagnostics Diskette This option allows you to create both Setup or Diagnostics diskettes from the diagnostics partition. -
Page 35: Manage A Diagnostics Partition
Exit from This Utility Use this option to exit the Compaq Utilities menu. ROM BIOS Your workstation contains a set of software called Basic Input/Output System (BIOS), which is stored in Read Only Memory (ROM) on the system board. -
Page 36: Runtime Services
Since the BIOS is stored in ROM on the system board, the upgrade procedure is different than the upgrade procedure for other software. New versions of BIOS may be downloaded from the Compaq website at http://www.compaq.com. BIOS upgrades are called ROMPaq. -
Page 37: Intelligent Manageability
Chapter 3 Intelligent Manageability Intelligent Manageability combines innovative hardware technology with systems management tools from Compaq and other leading vendors to make Compaq workstations easier to inventory, troubleshoot, protect, and maintain. Intelligent Manageability features focus on: Asset Management Fault Management... -
Page 38: Asset Management
Asset Management The Compaq Asset Management solution begins with AssetControl, hardware designed and built into new Compaq workstations, key components, and monitors. AssetControl features make it easy and inexpensive to maintain an accurate, up-to-date inventory of these devices. These features:... -
Page 39: Compaq Diagnostics For Windows Nt
Operating system Windows version Using Compaq Diagnostics for Windows NT 1. Select the Compaq Diagnostics for Windows NT icon or the Compaq Diagnostics icon, located in the Control Panel. The screen displays an overview of the workstation hardware and software. -
Page 40: Fault Management
You can then view current system health by using Compaq Diagnostics for Windows NT. If the workstation is connected to a network managed by Compaq Insight Manager or other Simple Network Management Protocol (SNMP)-based management products (e.g., HP OpenView or IBM Tivoli TME10 NetView),... -
Page 41: Smart Iii Hard Drive Fault Prediction
An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss. Compaq Professional Workstation AP500 Reference Guide... -
Page 42: Thermal Sensor
Your workstation includes security features to protect the workstation and data from unauthorized access. You can view Security Management features and current settings by using Compaq Diagnostics for Windows NT (locally), Compaq Insight Manager (remotely), or system management applications from the Compaq Management Solution Partners. -
Page 43: Disabling Diskette Boot Or Diskette Write
3. Press the Enter key to bypass the welcome screens and display the Compaq Utilities menu. 4. From the Compaq Utilities menu, select Computer Setup, then press the Enter key. 5. In the Computer Setup window, click Built-in Devices. -
Page 44: Disabling A Serial Port Or Parallel Port
3. Press the Enter key to bypass the welcome screens and display the Compaq Utilities menu. 4. From the Compaq Utilities menu, select Computer Setup, then press the Enter key. 5. In the Computer Setup window, click Built-in Devices. -
Page 45: Password Security
3. Press the Enter key to bypass the welcome screens and display the Compaq Utilities menu. 4. From the Compaq Utilities menu, select Computer Setup, then press the Enter key. 5. In the Computer Setup window, click Built-in Devices. - Page 46 3. Press the Enter key to bypass the welcome screens and display the Compaq Utilities menu. 4. From the Compaq Utilities menu, select Computer Setup, then press the Enter key. 5. In the Computer Setup window, click Built-in Devices.
- Page 47 ) appears, type your current password followed by a slash (/) or alternate delimiter character as shown: current password/ NOTE: Refer to the “National Keyboard Delimiter Characters” section in this chapter for information about alternate delimiter characters. Compaq Professional Workstation AP500 Reference Guide...
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Page 48: Network Communications
Software Installation Guide. Your workstation comes Ethernet network ready, which means that it has a preinstalled network controller and preinstalled network drivers. The Compaq Fast Ethernet Embedded NIC NC3121 (10/100 Mbps) is a PCI bus mastering, dual speed 10BaseT, and 100BaseTX controller that will automatically detect network connection speed and adjust accordingly. -
Page 49: Connecting To An Ethernet Network
Network Communications Connecting to an Ethernet Network An RJ-45 Ethernet network connector is included on your workstation. Refer to the following illustration to connect a network cable to the RJ-45 connector. IMPORTANT: If you are connecting to a 100BaseTX network, you must use a Category 5 UTP cable. -
Page 50: Installing The Network Driver
The network device driver enables the workstation to communicate with the network. The network driver is preinstalled on your workstation. For information about installing the driver, operating system, and other support software, see the Software Installation Guide. Compaq Professional Workstation AP500 Reference Guide... -
Page 51: Cd-Rom Drive And Premiersound Audio System
Figure 5-1. Opening the CD-ROM Tray and then inserting a CD The drive performs a diagnostic check and automatically begins reading the table of contents (TOC). The busy indicator turns amber while the drive reads the TOC. Compaq Professional Workstation AP500 Reference Guide... -
Page 52: Using Cd-Rom Software
CD-ROM Drive and PremierSound Audio System When the busy indicator turns green, the drive is ready to receive commands and data may be retrieved from the disc. To remove the compact disc, press the Eject button. CAUTION: Do not apply labels to CDs. The presence of a label will cause the CD to be unbalanced and may cause either inconsistent operation or drive failure. -
Page 53: Using Audio Compact Discs
Clean the panel and controls with a soft, dry cloth or a soft cloth lightly moistened with a mild detergent solution. Never spray cleaning fluids directly on the unit. Compaq Professional Workstation AP500 Reference Guide... -
Page 54: Premiersound Audio System
Avoid using any type of solvent, such as alcohol or benzene, which may damage the finish. If any object or liquid falls into the slot, immediately unplug the workstation and have it checked by an authorized Compaq service provider. PremierSound Audio System The PremierSound audio system included on your workstation allows you to integrate voice messages and music directly into your files. -
Page 55: Hardware Upgrade Preparations
This chapter also identifies all internal components. IMPORTANT: Compaq recommends that you finish the setup procedures for the preinstalled software before you install any optional hardware or third-party devices that were not included with the workstation. -
Page 56: Installation Sequence
Hardware Upgrade Preparations Installation Sequence This chapter begins with an overview of the installation and configuration sequence. Follow this sequence of steps to ensure the proper installation of any optional equipment. Before you begin, observe the following precautions: WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching. -
Page 57: Reconfiguring The Workstation
If configuration settings are incorrect, one or more devices may not work properly, and you may receive an error message. If this occurs, run the Computer Setup utility again. See Chapter 2 for more information on Computer Setup. Compaq Professional Workstation AP500 Reference Guide... -
Page 58: Removing The Side Access Panel
Hardware Upgrade Preparations Removing the Side Access Panel To remove the side access panel: 1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. 2. Refer to the following illustration to remove the side access panel. Figure 6-1. -
Page 59: Removing The Front Bezel
AC outlet and the back of the workstation. 2. Remove the side access panel. 3. Refer to the following illustration to remove the front bezel. COMP Figure 6-2. Depressing front bezel release latches and removing front bezel Compaq Professional Workstation AP500 Reference Guide... -
Page 60: Identifying Internal Components
Hardware Upgrade Preparations Identifying Internal Components The following illustration and table identify the internal components of your workstation. COM PACT Figure 6-3. Identifying internal components Table 6-1 Internal Components Ref. Component CD-ROM drive, drive bay 4 5.25-inch drive bay, drive bay 5 5.25-inch drive bay, drive bay 6 3.5-inch diskette drive, drive bay 7 Speaker with PremierSound and fixed equalization... - Page 61 Expansion board assembly (includes riser board, PCI expansion slots, and ISA expansion slots) System board (includes SW1 switch, AGP expansion slot, four DIMM sockets, two processor slots, and other connectors) Accelerated Graphics Port (AGP) graphics controller (preinstalled on selected models) Compaq Professional Workstation AP500 Reference Guide...
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Page 62: Removing The Expansion Board Assembly
Hardware Upgrade Preparations Removing the Expansion Board Assembly To remove the expansion board assembly: 1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. 2. Remove the side access panel. 3. -
Page 63: Removing The Removable Hard Drive Cage
AC outlet and from the back of the workstation. 2. Remove the side access panel. 3. Refer to the following illustration to remove the removable hard drive cage. Figure 6-5. Loosening the two thumbscrews and removing the removable hard drive cage Compaq Professional Workstation AP500 Reference Guide... - Page 64 6-10 Hardware Upgrade Preparations When reinserting the removable hard drive cage, be sure to align the tab on the bottom corners of the cage with the workstation chassis. Figure 6-6. Reinserting the removable hard drive cage...
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Page 65: Identifying The System Board Components
Figure 6-7. Identifying system board components Table 6-2 System Board Components Ref. Component Power switch and power LED connector Power connector External battery connector Diskette drive connector Secondary IDE connector Primary IDE connector Wide-Ultra SCSI connector Continued Compaq Professional Workstation AP500 Reference Guide... - Page 66 6-12 Hardware Upgrade Preparations System Board Components Continued Ref. Component Processor power module connector for primary processor Processor power module connector for secondary processor Secondary processor slot Primary processor slot SW1 switch DIMM sockets 1-4 AGP expansion slot Riser board connector...
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Page 67: Memory Upgrades
DIMMs (32-MB, 64-MB, 128-MB, or 256-MB) are available to upgrade the memory. The workstation has four DIMM sockets on the system board to support up to a maximum of 1 GB. The four DIMM sockets are numbered from DIMM1 through DIMM4. Compaq Professional Workstation AP500 Reference Guide... - Page 68 Memory Upgrades The following figure illustrates the physical location of all DIMM sockets. Note that DIMMs do not need to be installed in pairs, and can be installed in any of the available DIMM sockets. IMPORTANT: Before installing additional DIMMs, read “Important Guidelines for DIMM Installation”...
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Page 69: Important Guidelines For Dimm Installation
Guidelines for DIMM Installation” in the previous section. To install a memory module: 1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. 2. Remove the side access panel. Compaq Professional Workstation AP500 Reference Guide... - Page 70 Memory Upgrades 3. Remove the AGP graphics controller, if necessary. 4. Refer to the following illustration to install a DIMM module. Figure 7-2. Installing a DIMM module To remove a memory module, reverse the above procedure.
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Page 71: Drives
For additional information about installing optional SCSI and non-SCSI drives, refer to the documentation included with the device or contact your Compaq authorized dealer, reseller, or service provider. For information on preparing the workstation for upgrades, see Chapter 6. - Page 72 Drives As shown in Figure 8-1, drive bays 1 through 3 are located in the removable hard drive cage, which is located behind the side access panel of the workstation. Drive bays 4 through 7 are located on the front of the workstation.
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Page 73: Removing A Blank Drive Bezel For Removable Media Storage Device Installations
AC outlet and the back of the workstation. 2. Remove the side access panel and front bezel. 3. Refer to the following illustration to remove a blank drive bezel. Figure 8-2. Removing a blank drive bezel Compaq Professional Workstation AP500 Reference Guide... -
Page 74: Removing A Cooling Shield For A Hard Drive Installation
Drives Removing a Cooling Shield for a Hard Drive Installation A cooling shield covers bays 5 and 6 to provide proper cooling and EMI protection. To remove a cooling shield: 1. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. -
Page 75: Locating The Optional Hardware Screws
The bottom group of nine screws is for installing removable media storage devices in the front drive bays. Figure 8-4. Locating the hardware screws for drive bay installations Compaq Professional Workstation AP500 Reference Guide... -
Page 76: Installing A Hard Drive In Bay 5 Or 6
Drives Installing a Hard Drive in Bay 5 or 6 Drive bays 5 and 6 can be configured with either 1.0-inch or 1.6-inch hard drives. Other than using different screw holes, the installation for both drives is basically the same. To install a 1.6-inch hard drive: NOTE: Before installing a SCSI device, please read “SCSI Cables and Guidelines”... - Page 77 CO MP Figure 8-6. Installing a hard drive CO MP Figure 8-7. Replacing the cooling shield Compaq Professional Workstation AP500 Reference Guide...
- Page 78 Drives Figure 8-8. Connecting the SCSI signal cable and power cable 4. Reassemble the workstation.
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Page 79: Installing A Hard Drive In The Removable Hard Drive Cage (Bays 1 - 3)
3. Remove four screws (top group of screws) from the air plenum located at the front of the workstation. 4. Refer to the following illustrations to install an optional hard drive. Figure 8-9. Installing a 1.0-inch hard drive in bay 2 Compaq Professional Workstation AP500 Reference Guide... - Page 80 8-10 Drives Figure 8-10. Reinstalling the removable hard drive cage Figure 8-11. Connecting the signal and power cables 5. Reassemble the workstation.
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Page 81: Scsi Cable And Guidelines
Figure 8-12. 5-device Wide-Ultra SCSI cable NOTE: The SCSI cable included with your workstation may look slightly different than the one pictured. Compaq Professional Workstation AP500 Reference Guide... -
Page 82: Scsi Guidelines For Installing Scsi Devices
8-12 Drives SCSI Guidelines for Installing SCSI Devices If you are installing a narrow SCSI device, you will need to attach a 68- to 50-pin SCSI adapter to the narrow SCSI device. A maximum of seven SCSI devices may be installed on the integrated Wide-Ultra SCSI controller. -
Page 83: Scsi Guidelines For Optimizing Performance
SCSI devices to the internal Wide-Ultra SCSI connector. For additional information about optional SCSI devices, refer to the documentation included with the device or contact your Compaq authorized dealer, reseller, or service provider. Compaq Professional Workstation AP500 Reference Guide... -
Page 84: Expansion Boards
For information about the graphics controller installed on your workstation, refer to the appropriate guide on the SmartStart for Workstations CD under X:\DOCS\GRAPHICS, where X is your CD-ROM drive designation. For information on preparing the workstation for upgrades, see Chapter 6. Compaq Professional Workstation AP500 Reference Guide... -
Page 85: Identifying The Pci And Isa Expansion Slots
Expansion Boards Identifying the PCI and ISA Expansion Slots Your workstation contains five expansion slots: three PCI expansion slots, one shared PCI/ISA expansion slot, and one ISA expansion slot. The following figure identifies the physical locations. See Table 9-1 for component names. Figure 9-1. - Page 86 Ref. Component PCI/ISA shared expansion slot. They cannot be used simultaneously/ PCI expansion slot (full-length) PCI expansion slot (full-length) PCI expansion slot (full-length) ISA expansion slot (short) NOTE: PCI=Peripheral Component Interconnect ISA=Industry Standard Architecture Compaq Professional Workstation AP500 Reference Guide...
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Page 87: Installing A Pci Or An Isa Expansion Board
Expansion Boards Installing a PCI or an ISA Expansion Board To install a PCI or ISA expansion board: 1. Remove the expansion board assembly from the workstation chassis. 2. Refer to the following illustration to remove an expansion slot cover. Figure 9-2. - Page 88 Be sure not to scrape the board against other components. Store the board in an anti-static package. Remember to reattach the expansion slot cover. Compaq Professional Workstation AP500 Reference Guide...
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Page 89: Identifying The Accelerated Graphics Port (Agp) Graphics Controller Expansion Slot
Expansion Boards Identifying the Accelerated Graphics Port (AGP) Graphics Controller Expansion Slot Your workstation also ships with an AGP expansion slot on the system board. The following figure shows the location of this slot. è Figure 9-4. Identifying the AGP graphics controller expansion slot Installing and Removing an AGP Graphics Controller To install the AGP graphics controller, remove the metal slot screw and cover,... -
Page 90: Processors
CAUTION: Installing the processor incorrectly may cause damage to the system board. Compaq recommends that you have a Compaq authorized reseller or service provider install the processor. If you plan to install it yourself, read all the instructions carefully before you begin. - Page 91 10-2 Processors 3. Refer to the following illustrations to install an additional processor. Figure 10-1. Installing the processor power module Figure 10-2. Installing a second processor/heatsink assembly...
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Page 92: Upgrading The Processor
AC outlet and to the workstation. IMPORTANT: When replacing the side access panel, be sure to tighten all four thumbscrews. Upgrading the Processor To upgrade the processor, follow the installation procedures included with the processor upgrade kit. Compaq Professional Workstation AP500 Reference Guide... -
Page 93: Troubleshooting
Turn up the brightness and contrast controls of the monitor if the monitor is dim. Press and hold any key. If the system beeps, then your keyboard is operating correctly. Check all cable connections for loose connections or incorrect connections. Compaq Professional Workstation AP500 Reference Guide... - Page 94 11-2 Troubleshooting Be sure all the needed device drivers have been installed (for example, if you are using a mouse, you need a mouse device driver). Ensure that all printer drivers have been installed for each application. Take out all diskettes from the diskette drives and all CDs from the CD-ROM drives before you turn on your system.
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Page 95: Troubleshooting Common Problems
If the condition persists contact your Compaq authorized reseller or service provider. Refer to “Getting Help” in the front of this guide for a list of Compaq worldwide technical support telephone numbers. - Page 96 1. Unit is in an exceedingly automatically. exceeded. The fan may be hot environment. Let it cool blocked. down. 2. Be sure internal cables are not blocking the air intake of the power supply. 3. Contact your Compaq authorized reseller or service provider.
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Page 97: Diskette Drive Problems
Setup utility. A problem has occurred The directory structure is Run CHKDSK to check with a disk transaction bad, or there is a problem for fragmentation. with a file. Continued Compaq Professional Workstation AP500 Reference Guide... -
Page 98: Display Problems
11-6 Troubleshooting Solving Diskette Drive Problems Continued Problem Possible Cause Possible Solution Drive cannot read a diskette Diskette is not formatted. Format the diskette. You are using the wrong Check the type of drive diskette type for the drive you are using and use type. - Page 99 1. Ensure that the Red, cabling or monitor impedance Green, and Blue BNC is* incorrect. cables are connected to the corresponding monitor connectors. 2. Be sure your monitor's RGB inputs are set to 75 ohms. Compaq Professional Workstation AP500 Reference Guide...
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Page 100: Audio Problems
11-8 Troubleshooting Audio Problems Table 11-4 Solving Audio Problems Problem Possible Cause Possible Solution Sound does not come out Software volume control is In Windows NT of the speaker turned down in Microsoft Workstation, select Volume Sound System Control Panel. Control under Accessories and adjust volume. -
Page 101: Hardware Installation Problems
Power switch of new external Turn off the workstation, device is not turned on. turn on the external device, then turn on the workstation to integrate the device with the system. Compaq Professional Workstation AP500 Reference Guide... -
Page 102: Network Problems
If the address is changed, ensure that the drive parameters match the new I/O address for the network controller. The network controller is Contact your Compaq defective. authorized service provider. Network drivers are not Boot the workstation loaded. - Page 103 The network controller is Contact your Compaq defective. authorized service provider. Network controller interrupt Run the Setup utility and overlaps the interrupt of an modify the network expansion board. controller memory value. Continued Compaq Professional Workstation AP500 Reference Guide...
- Page 104 11-12 Troubleshooting Solving Network Problems Continued Problem Possible Cause Possible Solution Diagnostics passes, but Network drivers are not Make sure the network the workstation does not loaded, or driver parameters drivers are loaded and communicate with the do not match current that the driver network.
- Page 105 Ensure that the cable is connected. securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is Contact your Compaq defective. authorized service provider. Compaq Professional Workstation AP500 Reference Guide...
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Page 106: Memory Problems
11-14 Troubleshooting Memory Problems Table 11-8 Solving Memory Problems Problem Possible Cause Possible Solution Out of Memory error Memory configuration may Run Computer Setup or not be set up correctly. Windows NT Workstation utilities. You have run out of memory Check the application to run the application. -
Page 107: Cd-Rom Drive Problems
CD in use. CD-ROM devices are not CD-ROM drive is not Refer to the detected, driver is not connected properly or not documentation included loaded. properly terminated. with the CD-ROM. Compaq Professional Workstation AP500 Reference Guide... -
Page 108: Regulatory Compliance Notices
Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense. Compaq Professional Workstation AP500 Reference Guide... -
Page 109: Class B Equipment
Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user’s authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations. -
Page 110: Declaration Of Conformity For Products Marked With Fcc Logo, United States Only
For questions regarding this FCC declaration, contact: Compaq Computer Corporation P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 Or, call 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Compaq Professional Workstation AP500 Reference Guide... -
Page 111: Mouse Compliance Statement
Mouse Compliance Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requirements of the Canadian... -
Page 112: Japanese Notice
EN60950 (IEC950) - Product Safety Japanese Notice Taiwan Notice Compaq Professional Workstation AP500 Reference Guide... -
Page 113: Laser Devices
Laser Devices The CD-ROM drive contains a laser device. All Compaq systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product. -
Page 114: Laser Product Label
780 nm +/- 35 nm Divergence Angle 53.5 degrees +/- 0.5 degrees · Output Power Less than 0.2 mW - or - 10,869 W Polarization Circular 0.25 Numerical Aperture 0.45 inches +/- 0.04 inches Compaq Professional Workstation AP500 Reference Guide... -
Page 115: Battery Replacement Notice
Your computer is provided with a Lithium battery. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Replacement is to be done by a Compaq Authorized Service Provider using the Compaq spare designated for this product. For more information about battery replacement or proper disposal, contact your Compaq Authorized Reseller or your Authorized Service Provider. -
Page 116: Appendix B Electrostatic Discharge
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats. Compaq Professional Workstation AP500 Reference Guide... - Page 117 If you do not have any of the suggested equipment for proper grounding, have an Authorized Compaq Reseller install the part. NOTE: For more information on static electricity, or assistance with product installation, contact your Authorized Compaq Reseller.
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Page 118: Power Cord Set Requirements
Power cord sets for use in other countries must meet the requirements of the country where you use the server. For more information on power cord set requirements, contact your Authorized Compaq Dealer. General Requirements The requirements listed below are applicable to all countries: The length of the power cord must be at least 6.0 feet (1.8 m) and a... -
Page 119: Country-Specific Requirements
Country-Specific Requirements Use the following table to identify the appropriate accredited agency in your country. Table C-1 Power Cord Set Requirements - By Country Country Accredited Agency Applicable Note Numbers Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland SETI France Germany Italy... -
Page 120: Appendix Dpost Error Messages Error Messages
163-Time & Date Not Invalid time or date Run Computer Setup or in configuration memory Windows NT Workstation utilities. 164-Memory Configuration Run Computer Setup or Size Error memory incorrect Windows NT Workstation utilities. Continued Compaq Professional Workstation AP500 Reference Guide... - Page 121 172-1 Configuration NVRAM Configuration Allow system to complete boot. Nonvolatile Memory error Reboot. Invalid If condition persists, contact your Compaq authorized service provider. 201-Memory Error RAM failure Contact your Compaq authorized service provider. 202-Memory Type RAM failure Contact your Compaq Mismatch authorized service provider.
- Page 122 Both external and Run Computer Setup or Address Conflict internal ports are Windows NT Workstation Detected assigned to parallel utilities. port X. 501-Display Adapter Graphics display Replace the graphics display Failure controller controller. Continued Compaq Professional Workstation AP500 Reference Guide...
- Page 123 D-4 POST Error Messages POST Error Messages and Codes Continued Probable Source Error Code of Problem Action 601-Diskette Diskette controller Contact your Compaq Controller Error circuitry authorized service provider. 605-Diskette Mismatch in Run Computer Setup or Drive Type Error drive type Windows NT Workstation utilities.
- Page 124 Contact your Compaq (Secondary) authorized service provider. 1791-Disk 1 Failure IDE hard drive failure Contact your Compaq (Secondary) authorized service provider. 1792-Secondary Disk IDE circuitry failure Contact your Compaq Controller Failure authorized service provider. Continued Compaq Professional Workstation AP500 Reference Guide...
- Page 125 D-6 POST Error Messages POST Error Messages and Codes Continued Probable Source Error Code of Problem Action 1793-Secondary An error has been detected with Run the Diagnostics Controller or Disk the CD-ROM interface. utility. Failure A Critical Error Critical failure (POST) recorded None.
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Page 126: Installing A New Battery
Computer Setup automatically detects and configures most Compaq components, including Compaq hard drives. If your workstation has a Compaq hard drive you do not need to run Computer Setup prior to installing the replacement battery. However, if your workstation has a third-party hard... -
Page 127: Installation Procedures
The battery is soldered in place and may not be removed. Do not abuse or disassemble. Use only replacement batteries supplied by Compaq. To install the replacement battery, follow these steps: 1. If the workstation is on, turn it off, then unplug the power cord from the grounded AC electrical outlet. - Page 128 9. Turn on the workstation. 10. Run Computer Setup to reconfigure the system. 11. If the workstation has a Compaq hard drive, you have now successfully completed the installation. If the workstation has a third-party hard drive, you must reconfigure the hard drive using the parameters you recorded before you began the installation procedure.
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Page 129: Workstation Specifications
Maximum Peak Power Relative Humidity Operating 5% - 95% 5% - 95% Nonoperating 5% - 95% 5% - 95% Temperature U.S. Metric Operating 41°F to 95°F 5°C to 35°C Nonoperating -40°F to 185°F -40°C to 85°C Compaq Professional Workstation AP500 Reference Guide... - Page 130 1-8 bay configurations 8-1 audio system cleaning 5-3 upgrading 5-4 inserting 5-1 using audio CDs 5-3 operating precautions 5-3 using PremierSound 5-4 removing CD 5-2 automatic diagnostics 2-7 troubleshooting 11-15 using CD-ROM software 5-2 Compaq Professional Workstation AP500 Reference Guide...
- Page 131 3-6 remote wakeup and remote Compaq Management Solutions shutdown 3-25 Partners Program 3-31 upgrading the ROM 3-20 Compaq Support Software CD Kit 3- configuration, system 6-3 connectors 1-3 Accelerated Graphics Port Compaq Utilities menu graphics controller 1-9 accessing 2-1...
- Page 132 Compaq Diagnostics for disabling 2-4 Windows NT enabling/disabling power LED diagnostics partition, managing 2-9 blink 2-4 DIMM 6-12 selecting timeout values 2-4 DIMM installation 7-3 enhanced keyboard, DIMMs 7-2 enabling/disabling 3-16 diskette drive Compaq Professional Workstation AP500 Reference Guide...
- Page 133 6-11 memory 1-2 external connectors 1-8 network controller 1-3 power supply 1-3 processors 1-2 product 1-1 F10 key, accessing the Compaq ROM 1-3 Utilities menu 2-1 secondary storage 1-3 F12 key, initiating remote system security 1-4 installation 3-26...
- Page 134 Intelligent Management 1-4 IDE drive translation, internal components 6-6 enabling/disabling 2-4 international regulations A-6 infrared interface control 3-6 interrupt sharing, enabling/disabling inserting CD-ROM drive 5-1 Insight Management Agents, ISA back-to-back I/O delay, described 3-30 setting 2-3 Compaq Professional Workstation AP500 Reference Guide...
- Page 135 jacks L2 Cache 1-2 headphone 1-8 laser devices A-6 microphone 1-9 laser product label A-7 Japanese Notice A-5 laser safety warnings A-6 jumper, external batter 6-11 LED blink, enabling/disabling during energy save 2-4 lights Caps Lock 1-14 key icon 3-10 CD-ROM drive 1-7 keyboard 1-9 hard drive activity 1-7...
- Page 136 Num Lock state, setting 2-4 power supply 1-3 input and output F-1 surge tolerance 3-5 power switch 1-7 parallel connector 1-9 using for suspend mode 3-26 disabling 2-4, 3-8 enabling 2-4 interface control 3-6 Compaq Professional Workstation AP500 Reference Guide...
- Page 137 Power-on Password processor 1-2 changing 3-11 upgrading 10-3 clearing 3-12 viewing speed and type 2-3 deleting 3-11 processor power module 6-12 described 3-6 installing 10-2 enabling 2-5 product features 1-1 entering 3-10 product name, viewing 2-3 establishing 3-10 prompted diagnostics 2-7 Power-On Self-Test error messages D-1 sequence of tests 2-9...
- Page 138 Setup Password screws for drive bay installations 8- changing 3-11 clearing 3-12 Scroll Lock key 1-11 deleting 3-11 SCSI adapter 8-12 described 3-6 SCSI cables 8-11 enabling 2-5 SCSI connector 1-9, 6-11 establishing 3-9 Compaq Professional Workstation AP500 Reference Guide...
- Page 139 I-10 Setup utility See Computer Setup Simple Network Management Taiwan Notice A-5 Protocol, fault notices 3-4 tape drive SMART III hard drive fault bay configurations 8-1 prediction 3-5 telephone numbers xii SmartStart for Workstations 1-2, 1-5 TEST utility See Computer SNMP, receiving fault notices 3-4 Checkup (TEST) software 1-3...
- Page 140 Computer Setup 2-2 View System Information (INSPECT) 2-7 View System Information (INSPECT) accessing 2-1 described 2-7 voice messages, recording 5-4 warranty 1-4 website 3-29 Windows Logo key 1-12 workstation reconfiguring 6-3 Workstation Software Reference 3- Compaq Professional Workstation AP500 Reference Guide...