Troubleshooting Virtual Office - Nortel NN43114-100 User Manual

Additional phone features

Troubleshooting Virtual Office

Virtual Office can cause error messages to display on-screen. Table 5
lists error messages and describes actions to correct the causes.
Table 5: Troubleshooting Virtual Office (Part 1 of 3)
Displayed
Message
Busy, try again
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
Locked from
Login
134
Probable Cause
Remote IP Phone is
active (not idle).
ACD is logged in.
Make Set Busy is
inactive on ACD IP
Phone.
Incorrect User ID
entered.
User ID is not in
Gatekeeper database.
Incorrect User ID
entered.
Incorrect User ID
entered.
User ID in Gatekeeper
database points to
originating Call Server.
Three failed attempts to
enter the correct
Station Control
Password.
Actions
Wait for remote IP
Phone to become idle
and try again.
Log out of ACD IP
Phone before initiating
Virtual Office from
another IP Phone.
Configure Make Set
Busy active on ACD IP
Phone.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
Enter correct User ID.
Notify system
administrator.
Wait one hour for the
lock to clear
automatically, or notify
system administrator to
clear lock.